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General Posting Information
POSITION:
Unit Registration Clerk
DEPARTMENT:
Childbirth Program
CONDITIONS:
Temporary Part-time (0.40 FTE) for approximately twelve (12) months
HOURS:
Approximately 30.0 Bi-weekly Hours
SHIFTS:
Days / Evenings / Nights / Weekends
7.5 hours & 11.25 hours per shift
(subject to change)
WAGE RANGE:
Scale Minimum Maximum
NONU $23.24/hr $27.88/hr
RESPONSIBILITIES:
- To provide clerical, reception, and communication service and support to the patient care areas and staff to optimize flow of patients and information including:
- Creating a first impression of confidentiality and professionalism for the hospital
- Providing a wide range of clerical support functions across the various units within the program
- Effectively and efficiently pre-admitting, receiving, documenting/registering, communicating, scheduling, directing/assigning, and processing patients, visitors, and hospital staff in person and by phone.
- Transcribing physician orders as per QCH policy
- Completing Order Entry (OE) – Processing paper and electronic requisitions, requesting consults, tests, procedures and follow-up appointments at QCH
- Maintaining statistical data as directed and initiating and maintaining the daily census, predicted discharges, working with bed board and nursing to facilitate patient flow
- Register all admissions and perform Health Card validation and have patient/relative complete necessary MoH and financial paperwork for preferred accommodation or if insurance invalid or patient is non-insured ie. out of country; review with patient/relative that all data complete and accurate
- Preparing and closing patients’ charts according to administrative policy and unit requirements
- Retrieve all patient charts prior to the arrival of the patient, and file all reports relating to the patient care pre and post delivery.
- Assign inpatient beds according to availability and patient’s request (preferred accommodation), for elective, emergency, and direct admissions
- Liaise with Manager of Patient Flow and inpatient units to co-ordinate daily patient placement/transfers for the hospital to facilitate effective planning/bed assignment of available beds
- Demonstrate QCH values: collaboration, accountability, innovation and respect
REQUIREMENTS:
- Grade 12 education
- Medical Terminology
- 1 year experience in front line customer service in a health care setting
- Proficient in information systems and technology
- Effective coping skills and the ability to perform multiple demands while working in a fast-paced dynamic work environment
- Work under minimal supervision, work well within a team and be customer focused
PREFERRED:
- Medical Administration or Unit/Ward Clerk certificate from an accredited community college
- 3 years experience in front line customer service in a health care setting
Please note that according to the Ontario Health and Queensway Carleton Hospital Vaccination Policy, all applicants must be fully vaccinated unless they can provide the proof of a valid medical contraindication or exemption on the basis of protected grounds under the Ontario Human Rights Code in order to be considered for any staff or volunteer opportunities. Upon hiring, applicants must provide the proof of either government issued documentation proving they have been fully vaccinated, or present supporting documentation of a valid medical contraindication or exemption under Ontario Human Rights Code.
Thank you for your continued interest in the Queensway Carleton Hospital. We are committed to providing an environment which is respectful to all. If you have a disability which requires an accommodation during any stage of our recruitment process, please let us know how we can assist you.
