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Join the Quester Tangent Team!
Today’s passenger trains contain dozens of electronic control units that communicate through Ethernet and Wi-Fi networks. Quester Tangent is an established but growing Canadian company that designs and manufactures train control and monitoring systems and passenger information systems that are an integral part of these networks.
Join our team and help create innovative products used on rapid transit and subway lines in major cities across North America and around the world!
Additionally, this role includes an optional hybrid work plan that incorporates a mixture of in-office and remote work in an employee’s schedule.
Role Overview
Quester Tangent is adding a Business Process Analyst to our Quality Assurance team. We are seeking an experienced professional interested in performing a vital role in the development and maintenance of our Quality Management System.
As the Business Process Analyst, you will be involved across the spectrum of our business, ensuring compliance with several standards, including ISO 9001. You will assist in monitoring and maintaining companywide processes, ensuring they are designed with efficiency.
How you will spend your time:
Ensure that the quality system requirements described in this Quality System Overview are established, implemented and maintained;
Create, edit and update Quality Documents as processes evolve.
Manage the Quality Library to ensure its proper use.
Support initiatives for the continual improvement of the Quality Management System.
Conduct internal project and process audits with support from the Quality Manager.
Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas.
Participate in process improvement planning and implementation of new processes.
Create process documentation/workflows, knowledge articles and self-service guidance.
Collect and document of business requirements for project and process improvement/automation efforts.
Conduct training on new processes.
Support the Quality Manager in daily operations.
What you will need to succeed:
A Bachelor’s degree in technology-related discipline.
Relevant QA training and courses – ASQ certification is an asset.
3 years QA experience in an industrial or manufacturing setting.
Excellent oral and written communications skills.
Proficiency with Microsoft Office (Word, Excel SharePoint).
Solid organizational and time management skills.
Creative thinking and analytical skills.
A WCB compliant at-home work space.
Passion for process improvement.
Experiences that will help you thrive:
Hands-on experience auditing a Quality Management System.
Completion of relevant ISO auditing courses.
Experience leading a team project and/or working in a team environment.
What we offer:
Quester Tangent is an equal opportunity employer that values and respects all employees as individuals, regardless of age, race, nationality, religion, sexual orientation, and gender. Diversity brings new ideas, inspires innovation, and strengthens the company.
The salary will vary depending on your particular skillset and years of experience. Quester Tangent offers a competitive benefits package, quarterly personal days, and flex-time hours.
In support of a health work-life balance, we are proud to offer a full suite of group benefits, personal paid days off, and are located outside of the downtown core in an area surrounded by natural green spaces. We have showers and bicycle racks if you wish to commute by bicycle, free parking if you prefer to drive, and on a major bus route if you prefer public transit.
COVID-19 Update: Strengthening our workforce is the key to meeting our customers’ needs. We continue to hire talented people using safe hiring practices. This includes limiting onsite visitors and prioritizing video interviews. Our on-site protocols have been very effective in keeping our team safe throughout the pandemic. Additionally, this role includes an optional hybrid work plan that incorporates a mixture of in-office and remote work in an employee’s schedule.
How to Apply:
Apply by sending your resume to: careers@questertangent.com.
- Please remember to include which position you are applying to.
