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Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.
What’s it like working as a Business Technology Support Specialist at Questrade?
Reporting to the Business Technology Support Team Lead, the Business Technology Analyst is part of a team responsible for Questrade’s multi business line platforms. The Analyst provides expert support to Trading, Back Office & Compliance departments. Responsibilities include administering and leading the change management process, providing timely updates via regular meetings and electronic reports, participating in Change and Incident Management processes, and championing varios IT risk analysis and assessments.
The successful incumbent is able to effectively merge governance and service management with technological knowledge and skills obtained through years of relevant industry experience.
Need more details? Keep reading…
In this role, responsibilities include but are not limited to:
- Champion the Change Management process, encompassing all changes in Questrade’s Technology Group
- Provide timely updates via regular meetings and electronic reports. Participate in discussions as subject matter expert on Change & Incident Management processes
- Experience in various IT risk analysis and assessments
- Ability to assess, prioritize and track remediation activities of issues from start to finish.
- Ability to work across multiple silos within the organization, manage relationships with senior stakeholders to successful outcomes and an ability to address complex situations into actionable plans.
- Complete detailed and accurate Incident Reports for outages affecting production systems
- Participate in Quality Assurance and User Acceptance Testing for upgrades and new releases
- Work with the business and vendors to escalate and communicate end user issues
- Investigate and triage tickets through Jira Service Management
- Strong analytical and problem-solving skills
- Ability to earn trust, maintain positive and professional relationships, and strengthen our culture of inclusion
- Strong interpersonal and collaborative problem-solving skills
- Motivated self-starter
- Results and solutions oriented
So are YOU our next Business Technology Support Specialist? You are if you…
- 3 plus years of production support experience, preferable in the capital markets industry or lending
- Experience in IT Audit/Assurance and SOC control testing, either as part of internal or external audit
- Experience and knowledge of IT Governance, Risk and Compliance processes and tools.
- Experience in developing, implementing, and managing new IT governance processes.
- Experience with Change Management
- Experience with Incident management
- Experience in a QA role working with scripts and acceptance testing
- Experience with Software Development Life Cycle
- Ability to work on a flexible time schedule outside of normal working hours. Willingness to start early or stay late, as required
- Strong communications skills both verbal and written for a client facing role proven team player
- Technical support experience
- Knowledge of Mortgage and Banking Business Processes
- Working knowledge of both Windows and Linux operating systems
- Having a growth mindset with eagerness to learn new systems, processes and technologies.
Additional Kudos If You…
- Knowledge of online brokerage operations
- Knowledge of trading (equities and options)
Sounds like you? Click below to apply!
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.
Apply Now
