RailWorks Corporation Looking for Administrative Clerk ($18.50 – $20.50/HR) at Mississauga, ON Full Time

• 1 Month Rotation Days & Nights
• $20.50/ hour after 3 month probationary period
• 12:00 am – 12:00 pm & 12:00 pm- 12:00 am
• 2 days on, 2 days off, 3 days on, 2 days off

Job Summary:

Reporting to the Project Manager, the Contact Centre Representative is accountable for a multitude of tasks. Contact Centre Representative is responsible for Enterprise Asset Management System (EAM) and is involved in different stages of asset management. Operations Clerk provide support to clients either via phone or email on 24/7 shift work bases. This includes but is not limited to safety, document control, and dispatching, scheduling and field communications.

Key Accountabilities:

• Accurately log work orders and other related forms into EAM
• Ability to multi-task/manage a varied workload & evolving tasks
• Ability to extrapolate information and procedures based on historical experience to apply to current situations
• Ability to represent the company in a professional manner
• Ability to work independently and take ownership of issues, tasks, and problems
• Assists in the development and implementation of procedures within broad policies of PNR and any customers we work with.
• Work with internal and external stakeholders to build and improve processes for asset management and adjacent activities.
• Create and update knowledge articles for EAM processes and procedures.
• Other duties and responsibilities as required.

Education & Experience:

• Office Administration Certificate or equivalent required
• Minimum 1-3 years of customer service, administrative and/or similar experience
• Experience in a fast-paced call centre/office setting is an asset
• Must rapidly acquire a thorough knowledge of PNR and customer department organizational structure, operations, policies and procedures applicable to the work performed.
• Must attend and successfully complete any trainings required to suit the positions requirements.

Talents & Abilities:

• Strong knowledge of MS Office products including Word, Excel and PowerPoint
• Must possess a sound judgement with highly developed time management, organizational, interpersonal, and analytical/problem solving skills.
• Ability to read and understand diagrams and schematics is an asset.
• Must possess the ability to pay attention to detail at a high level.
• A demonstrated ability to motivate and influence a diverse group of internal and external contract stakeholders to achieve the goals of the contract would be an asset.
• Familiarity with computers and computer-based techniques/applications related to the work are essential.

PNR RailWorks Inc. is committed to fostering an equitable, accessible, and inclusive workplace. As such, PNR RailWorks Inc. will ensure reasonable accommodations for candidates with disabilities throughout the hiring process, including the interview. If selected for an interview, requests for accommodation can be confidentially made to a member of the recruitment team who will arrange in advance for reasonable and appropriate accommodation for fair and equitable assessment throughout the process.

Job Types: Full-time, Permanent

Salary: From $18.50 per hour

Benefits:

• Dental care
• Extended health care
• On-site parking
• RRSP match
• Vision care

Schedule:

• 12 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Supplemental pay types:

• Overtime pay

Experience:

• Administrative: 1 year (required)

Licence/Certification:

• G2 Drivers license and a reliable vehicle to drive (required)

Shift availability:

• Day Shift (required)
• Night Shift (required)
• Overnight Shift (required)

Work Location: One location