Rakuten Rewards Looking for Product Analyst at Toronto, Ontario, Canada Full Time

Want to help Rakuten Rewards turn analytics into a competitive strength? Do you like to dive into massive data, apply experimentation science at the micro and macro level, and deliver actionable insights? We are looking for a Product Analyst who is a creative problem solver with a passion for delivering data-driven insights. You will have experience in leveraging testing and experimentation frameworks to improve customer onboarding experience and business performance of online consumer products. This is a high-impact role where your analytical insights and interpretation of results will help affect the company goals and help product leaders to identify opportunities, and to implement and improve product features.

Key Responsibilities

• Collaborate with Product and Engineering teams to identify opportunities, estimate impact to prioritize focus, implement and analyze tests.
• Define key business metrics for experimentation and run large scale experiments that deliver impactful results to the business.
• Build scalable reporting systems using SQL, BI tools, and scripting languages that help providing insights to business stakeholders.
• Perform deep dive analysis to explain what happened and recommend improvement opportunities.
• Be the expert on the data sets and data tools available to improve the product experience using data.
• Help monitor the quality of the data that is being made available through the company’s reporting tools.

Minimum Requirements

• Strong SQL skills, comfortable working with large data sets (Financial, Clickstream etc.) in Big Data environment
• 2+ years professional experience as a business analyst, preferably in retail or e-commerce industry
• Experience working with reporting and visualization tools (Tableau preferred)
• Strong interpersonal skills, both written and verbal, with the ability and confidence to succinctly convey complex information to senior management.

Qualification Requirements

• Bachelor’s degree in computer science, Math, Economics, Statistics, Engineering
• Experience with A/B testing
• Experience in applying statistical approach towards test design, measurement and analysis.
• Ability to translate data-driven learnings and statistical models into stories, actionable insights and communicate to key stakeholders.
• Experience in working with the experimentation platforms (e.g. Optimizely, Test & Target, SiteSpect) is preferred

RAKUTEN SHUGI PRINCIPLES

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, always advance. Only be satisfied with complete success – Kaizen.
• Be passionately professional. Take an uncompromising approach to your work and be determined to be the best.
• Hypothesize – Practice – Validate – Shikumika. Use the Rakuten Cycle to success in unknown territory.
• Maximize Customer Satisfaction. The greatest satisfaction for workers in a service industry is to see their customers smile.
• Speed!! Speed!! Speed!! Always be conscious of time. Take charge, set clear goals, and engage your team.