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Are you a motivated and detail-oriented person? looking for a position as a Customer Service Representative? do you have some order intake experience? Come join our team and become an integral part of our customer service team. The successful candidate will play a crucial role in ensuring a seamless order intake process, exceptional customer experiences, and accurate order management
Advantages
Up to 4 weeks vacation per year.
Weekends begin Friday at 3 p.m.
On-site parking.
Pleasant, family work atmosphere.
Free coffee for all employees.
Group insurance after 3 months probation (dental, vision, extended health, drug, disability, etc.).
Responsibilities
Receive customer orders by telephone, E.D.I., e-mail and fax.
Verify orders received by E.D.I., e-mail and fax.
Enter orders into computer to issue purchase orders with bills of lading.
Track back orders.
Respond to customer inquiries by phone, e-mail and fax regarding orders, products, pricing, availability, and delivery times.
Notify customers when special orders are ready.
Obtain credit authorizations for new customers.
Resolve shipping, delivery and receiving problems.
Other related duties.
Qualifications
Fluently bilingual (French and English).
Knowledge of Office suite.
3 to 5 years’ experience in customer service and order taking.
Ability to work under pressure and meet deadlines.
An enthusiastic self-starter.
Versatile and hard working.
Customer oriented.
Good observation skills.
Willing to learn and take on responsibility.
Summary
Faire partie d’un environnement de travail familial et soudé.
Contribuer à une entreprise riche d’une histoire d’excellence avec
des possibilités d’évolution de carrière et de développement. Nous offrons
rémunération et des avantages sociaux compétitifs.
Rejoignez-nous pour fournir un service exceptionnel à nos clients et devenez un membre apprécié de notre famille.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.
