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Do you have excellent back office skills? Do you have excellent interpersonal and time management skills? Are you looking to gain experience within a top 5 bank? Do you have excel experience? If so, this would be a great opportunity for you!
Our client, a top 5 bank, is looking for a Service Officer for a 6 month contract in Toronto. This is hybrid role – 2 times a week on site, Monday and Tuesday subject to change in the future. Anchor days twice a month two Tuesday everyone. There is possibility of contract extension and convert to permanent opportunity dependents on business needs and performance.
Pay rate: $22.00/Hour
Rotational shifts: Two possible shifts: 8:30AM to 5:00PM or 9:00 – 5:30 (Monday to Friday) – depends on business needs – will be on boarded with full-time hours
Advantages
- Well known and reputable financial company
- Competitive pay rate
- Hybrid role
- Start date ASAP
- Potential for contract extension and conversion
Responsibilities
As a Service Officer, your duties will include but not be limited to:
- Prioritizing and managing own workload to meet SLA requirements for service and productivity
- Following firm and industry regulations and operating practices in completing and recording transactions for either the firm or clients
- Escalating non-standard or high risk transactions or other activities as appropriate
- Ensuring documentation prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
- Completing investigations – report/escalate risk issues identified or process gaps
- Accessing systems, know and apply system capabilities, ensure upload/download of information is completed timely and accurately
- Assisting in analysis, development, testing, and implementation of operating and process improvements
Qualifications
- Post-Secondary education required/University degree is a must, Business related major is an asset
- Successful completion of the Canadian Securities Course (CSC) is an asset
- Working knowledge of wealth management industry, including product knowledge i.e. different account types and their functionality (1-2 years, operations background, closing an account, opening a savings account, understanding of SLA’s)
- Commitment to client service excellence
- High level of attention to detail required
- Excellent interpersonal skills with the ability to build relationships with the teams and partners.
- Knowledge of ISM/Baycom/CIF/EATS/EIS/Microsoft Office/Transfer process will be an asset.
- Must be highly motivated with excellent organizational and time management skills.
- Exceptional verbal and written communication skillsAbility to work independently and manage multiple tasks at once
- Ability to accurately document and record customer/client information
- Commitment to client service excellence
- Tech Savvy – navigate computer applications freely
- Intermediate/Experience Excel skills – navigating excel, spread sheets, copying cells, extracting data from database
- Excellent interpersonal skills with the ability to build relationships with the team and partners.
- Able to commute 2-3 days a week onsite
Nice to have skills:
- Successful completion of the Canadian Securities Course (CSC) is an asset
- Creating Macros, exp with VBA
Summary
Interested in the Service Officer role in Toronto? Apply online today!
Candidates moving towards the next step of the recruitment process will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
