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Job Summary
- The primary objective of this role is to act as a resource for back office and management to analyze issues, implement solutions, document or develop methods to mitigate, and gain access to various systems required. The competence with which the Analyst’s duties are carried out has a major impact on the credibility of the department, both within and outside the bank. Failure to perform in an efficient and competent manner can only jeopardize the bank’s reputation, but can also result in significant material losses. The Analyst must display considerable initiative in resolving various requests for interpretation and action that arise daily.
Job Description
- Analyze areas of opportunity and operational efficiency, operational risk mitigation and actively assists in the implementation of solutions.
- Provide solutions to the business based on analysis of internal operations to optimize efficiency, cost savings and business value.
- Prepare, review, validate and provide data analysis for Executive, Financial and Operational levels.
- Develop quality measures to achieve high standard in reporting data while maintaining accuracy and meeting Service Level Agreement (SLA) for standard report requests.
- Automate the production of reports using different tools and methodologies to enable quicker production, greater consistency, and lower rates of error.
- Build and maintain a repository of reusable requirements documentation to support future initiatives.
- Champion for new business initiatives – gather requirements, work to develop initiative with internal/external partners, review and conduct testing, assist in implementation, conduct training and provide support.
- Communicate as the secondary contact for the investigation of ACBS related data discrepancies, including all systems that integrate with ACBS.
- Apply logic and analytical skill to resolve complex business/system issues and effectively communicates the solution to the front-end users.
- Provide continuous guidance after thorough review and analysis on correct processes and procedures and is responsible for keeping the operational documentation current.
- Liaise with Strategic Initiatives, RBC IT, RBCCM, T&O and other Support IT to analyze, design and implement new business requirements, products and provides training to the Agency Services Group, Global Loans Administration and Operations.
- Act as the primary contact for system access requests ensuring employees only have access to required applications abiding to start/termination dates, escalating when required and updates documentation relating to process, master role/user list and tool guides.
Job Skills
Active Learning, Adaptability, Business Appraisals, Communication, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Macros, Operational Delivery, Oral Presentation, Organizing, Process Improvements, Structured Query Language (SQL), Written Communication
Additional Job Details
Address:
PERSIARAN APEC:CYBERJAYA
City:
Cyberjaya
Country:
Malaysia
Work hours/week:
40
Employment Type:
Full time
Platform:
Capital Markets
Job Type:
Regular
Job Summary
Job Description
What is the opportunity?
Branch Operations is the first line of support and problem resolution for selected products and services. The successful candidate will apply experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments.
What will you do?
- Help manage incoming communications from clients, Advisors and other internal and external partners.
- Provide attentive and accurate service to clients and respond to their needs
- Complete administrative tasks to help the Management team: manage office stationery orders, boardroom scheduling, and provide support to the Branch Operations Manager when needed.
- Complete administrative and operational tasks to support Advisor teams: process incoming and outgoing funds, process account opening and maintenance documentation, etc.
- Answering inbound customer service calls. Providing entry-level troubleshooting and redirecting phone calls when appropriate.
- Identifying order issues and determining appropriate course of action for effective resolution.
- Obtaining initial loss information from customers and beginning claims processing.
- Addressing minor coverage issues and resolving minor complaints. Ensuring all customer communication is clearly documented.
What do you need to succeed?
Must-have
- Meticulous attention to detail and excellent time management skills
- Strong Microsoft Office skills
- A professional approach to all situations to create a positive working environment
- Ability to complete duties independently seeking out own answers and solutions
Nice-to-have
- Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) is an asset
- Knowledge of RBC Dominion Securities’ systems and procedures, an asset
- Experience in the securities industry is an asset
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
Job Skills
Additional Job Details
Address:
201 PORTAGE AVE:WINNIPEG
City:
WINNIPEG
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
Wealth Management
Job Type:
Contract (Fixed Term)
Pay Type:
Salaried
Posted Date:
2023-10-24
Application Deadline:
2023-11-24
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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