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Job Summary Job Description What is the Opportunity? As an Executive Assistant, you play a critical role by providing direct support to the senior leadership team within RBC. You will be accountable for managing schedules, departmental events and executive correspondence to ensure the effectiveness of the executive leadership team. In addition, you will liaise with RBC Leadership and business partners on behalf of the leadership team, follow-up on action items, maintain calendars, coordinate travel arrangements, maintain and organize files, prepare correspondence and other presentation materials, and prepare / act as a pre-verification officer for department expense reports.
What will you do?
- Provide executive administrative assistance in support of the senior executive maintaining a high degree of confidentiality and accuracy within a fast-paced, deadline driven environment.
- Assist as the primary liaison for the senior executive, with senior internal and external stakeholders.
- Coordinate and maintain senior executive’s correspondence, calendar, and reporting, responding and prioritizing as appropriate and with discretion.
- Proactively manage complex travel arrangements/itinerary; ensuring seamless travel and efficient use of budgeting and resources.
- Provide support in the planning and development of internal and external meetings or events, activities and key initiatives such as roundtable sessions.
- Manage the senior executive’s and leadership team’s supplier relations, maintain records and business expenses, and ensure invoices and bills are promptly paid; prepare and approve expenses according to delegated authorities.
- Coordinate all aspects of logistical organization of conferences/meetings. Develop agendas, materials and routines, including action items and follow-ups. Provide post-event support as needed.
- Coordinate arrangements for employee changes and onboarding plans for new hires, including equipment and premises requirements and ensuring adherence policies and procedures.
What do you need to succeed?
Must-have:
- 3+ years of Executive or Administrative support experience supporting senior leadership.
- Superior organizational skills specifically around calendar management, scheduling, ability to organize, plan, and schedule activities.
- Strong interpersonal relationship skills in working effectively with various levels of staff, including senior management and executives; ability to work as a team member.
- Sound judgement in decision making; strong problem solving skills and resourceful in working with others and representing the office of the senior executive.
- Anticipate the needs of the senior executive and flag questions or opportunities before issues arise.
- Demonstrate initiative, positive and helpful attitude when dealing with others in a professional manner.
- High proficiency in MS Office (Word, PowerPoint, Excel, Outlook); Intranet and Internet navigating and research skills.
Nice-to-have:
- Related experience within a matrixed corporate environment.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients succeed. We care about each other, reaching our potential, making a difference to our communities and achieving success that is mutual.
- Opportunity to be a valuable member of a critical team.
- Comprehensive compensation including performance bonus, pro-rated vacation, flexible healthcare benefits.
- Significant exposure to stakeholders across multiple businesses.
- Interesting, complex work that makes a difference in peoples’ lives.
- A collaborative culture that recognizes innovative business ideas.
- Access to various programs, resources and technology.
Job Skills
Answering Telephones, Calendar Management, Communication, Data Entry, Detail-Oriented, Email Services, Meeting Minutes, Memorandums, Microsoft Outlook Calendar, Office Administration, Presentations, Presentation Software, Spreadsheet Software, Teamwork, Time Management, Typing, Word Processing Software
Additional Job Details
Address:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
Technology and Operations
Job Type:
Regular
Job Summary
What is the opportunity?
This unique position calls on your client-focused advice expertise and natural problem-solving skills to maximize each client interaction by helping clients with their everyday banking, credit, and investment needs. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with other RBC partners to help clients achieve their goals. Whether you’re teaching a client how to use digital banking, on boarding a new client in an office, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences, as well as drive client satisfaction and loyalty.
Job Description
What will you do?
- Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
- Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
- Respond to client-initiated contact, assisting them with a full range of financial transactions
- Actively listen and engage clients in conversation to further understand their individual needs
- Proactively take ownership of resolving and preventing client banking problems
- Cultivate and maintain relationships with partners to make the most of business opportunities and referrals
What do you need to succeed?
Must-have
- Mutual Funds accreditation, or willingness to obtain it (i.e., Investment Funds in Canada or the Canadian Securities Course)
- Goal-oriented individual with a demonstrated passion for putting clients first.
- Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
- Flexibility, eagerness to learn, strong personal ethics, and a drive to succeed
- Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
Nice-to-have
- Track record in building rapport and maintaining client relationships within the financial or service industry
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
- Continued opportunities for career advancement
- World-class sales training, coaching, and development opportunities
- Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
- Opportunity to achieve great success and grow your career with RBC
What is the opportunity?
As an RBC Advisor you will add value to clients when it matters most. Using your client- service mindset and natural problem solving skills you will help clients learn how to use RBC’s best in class digital platforms for their everyday banking needs. You will also help individuals and families achieve their goals by opening accounts, offering simple credit solutions and a group of authorized non registered term investments. And with each memorable client experience you deliver, you will develop new skills to uncover client needs and refer One RBC partners to your clients.
In your newly renovated branch, client interactions will primarily take place on the floor or in informal conversation areas. You may also be directed to make proactive and anchoring calls to book appointments for retention or advice based conversations. There will also be instances where you will complete traditional transactions such as drafts or wires and other services using Service Platform.
In addition to the expertise you have acquired in your current role, we will provide you with the additional training you need to be successful.
What will you do?
- An RBC Advisor is a highly engaging, client experience focused individual, with advanced discovery and problem resolution skills, who assists clients with simple solutions and navigates home of best fit for more complex needs
- Hospitality focused & face of RBC for clients, delivering an exceptional first-point-of-contact client experience within RBC Locations
- Effectively uses Discovery Experiences to deliver more holistic advice
- With a deep knowledge of self-serve digital capabilities, is an expert at digitally enabling clients
- Fulfils on Everyday Banking Needs, simple credit, simple savings and investments at first point of contact
Primary Responsibilities:
Deliver an Exceptional Client Experience
- Delivers an exceptional client experience (NPS) that ensures client needs are met
- Educates & enables our clients leading with advice first and enabling through digital where possible and encouraging our clients to interact with us in their channel of choice
Acquire and Deepen Client Relationships
- Delivers business growth including new client acquisition as well as growing and deepening existing client relationships
- Provides everyday banking, Investments (I.e. authorized GICs) and credit advice
- Maximizes client interactions through In the Moment Advice, fulfilling on simple needs and referring to HOBF (Home of Best Fit) for more complex needs
Winning as One RBC
- Demonstrates One RBC Partnering, engaging in deep discovery to understand client needs, fulfilling simple advice solutions and service, and referring more complex needs to One RBC Partners
- Contributes to a culture of collective team success and winning as a team
- Demonstrates flexibility in the RA role, helping in all branch zones as required as well as peer-mentoring and sharing best practices
External Orientation
- Demonstrates flexibility inside our RBC Locations to enable client contact and market coverage where required
Leading with a Growth and Inclusion Mindset
- A role model, coach and champion for our Leadership Model who speaks up for and about inclusion, and creates the conditions where colleagues and clients’ uniqueness is appreciated and valued.
- Leads with a growth mindset, focusing on what’s possible to maximize client acquisition, growth and delivery of an exceptional client experience
- Embraces an environment of continuous learning through proactively seeking knowledge and skills to be part of a change ready workforce
- Maintains proficiency requirements of the RA role and continues to build proficiency to achieve future career goals
Doing What’s Right – Managing Risk and Operational Effectiveness
- Takes required measures to protect client information, and is respectful of client data privacy and preferences
- Takes ownership and resolves client concerns promptly at first point of contact, engages their manager when necessary. Records the complaint, and inform clients about RBC’s complaint handling process.
- Price business and collect fees maintaining a balance of results, client profitability and relationship building
- Build corporate memory to enable continuity of client service and future opportunity spotting, across channel and roles, by documenting details of client interactions through appropriate systems (e.g. Sales Platform, Client Connect)
Job Skills
Additional Job Details
Address:
94 MAIN ST:FLIN FLON
City:
FLIN FLON
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
Personal and Commercial Banking
Job Type:
Regular – Trainee (Trainee)
Pay Type:
Salaried
Posted Date:
2024-01-08
Application Deadline:
2024-02-05
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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