At Realtor.com®, we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone.
Building your career? Build it better at Realtor.com®. Join us and help change the world of real estate, one home at a time.
About the role
Our Concierge call center connects consumers with professionals who are best suited to help with their individual needs. When consumers express interest in a listing or seek financial support on Realtor.com , our Concierge agents get in touch to provide guidance and create matches with the right real estate professional.
In this role, you’ll be responsible for advancing our Concierge experience by managing and evolving its communication infrastructure including phone systems, scripting tools, and call analytics. You will be working closely with your engineering partner and our call center organization to build solutions that maximize the effectiveness and efficiency of our Concierge platform while providing a great user experience for our call agents.
What you will do:
Understand our Concierge experience and formulate your own opinion on what’s great and what could be better
Create and socialize a compelling roadmap and outline how we’ll achieve it together
Implement and track key results (KRs) that will help measure your team’s impact and success
Identify needs, wants, and underlying problems of consumers and our call center, and thoughtfully prioritize them against your roadmap and KRs
Work closely with your engineering partner and stakeholders to identify solution approaches that can be both build or buy
Work in an agile (scrum-ish) development process with smart, curious, and empathetic people that will push and elevate you to be a better product leader and professional
Be celebrated for working with openness, trust, humbleness, and being all about helping your team do great work
What you’ll bring:
Inherently motivated product person who is curious to learn, willing to challenge the status quo, and finds it fun to take on a big ask (small bites at a time)
5+ years of relevant product management experience, managing software products
Bachelor’s degree or equivalent experience
Experience in enabling and supporting call agents, or other teams, by building and maintaining a scalable platform
Comfortable working in a fast-paced environment, making hard decisions and trade-offs quickly while iterating on innovative solutions
User-centered in style, background in both consumer-facing and B2B products preferred
Respectful approach to guide, encourage (and even inspire!) a cross-functional team to allow each person to uniquely shine and contribute
Soft skills set including communication, friendly, approachable, open to ideas, generous giver and receiver of feedback
Desire to be part of and help create a highly-inclusive culture where everyone can belong
Do the best work of your life at Realtor.com
Here, you’ll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you’ll find your way home too. People are our foundation—the core that drives us passionately forward. At Realtor.com, you’ll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return we’ll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.
Diversity is important to us, therefore, realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.
Job Description Day-to-Day Insight Global is looking for a data architect to join a leading retail client on a contract...
Apply For This JobCompany Description Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian...
Apply For This JobDescription Aviso Wealth: At Aviso Wealth, we are dedicated to improving the financial well-being of Canadians. As a leading wealth...
Apply For This JobREPORTS TO Patient Services Manager LOCATION Home and Community Care Support Services Waterloo Wellington OFFICE BASE Waterloo STATUS Permanent, Full-Time...
Apply For This JobLandscaper PeopleReady of Hamilton, ON is now hiring Landscapers!Are you someone who could describe yourself as a “green thumb”? We are looking for an...
Apply For This JobLLooking for Talented Child Care Educators to join our team! If you are currently looking for a position with growth...
Apply For This Job