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Are you looking for a stimulating and dynamic job in the surrounding area of Markham? Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career? This is the job for you! We are currently looking for a Social Media Coordinator for one of our clients in the insurance industry.
What is in it for you:
- Hourly salary of $25 to $28, based on experience.
- 6-month contract (maternity leave replacement).
- Full-time (37.50 hours per week).
- Focus on work-life balance to ensure your wellbeing and productivity. This position offers a hybrid work arrangement, with 3 days working remotely and 2 days in the office.
- Opportunity to work in a dynamic and professional environment.
- Join a passionate and inclusive team of professionals.
Responsibilities:
Supporting Content Development (70%)
- Work with the social media team to develop, manage, and post engaging content that is aligned with the company brand guidelines, tone, and objectives.
- Lead day-to-day copywriting for all organic posts on our social channels. Manage French translations for all copy that needs to be published to ensure adherence to Bill 96.
- Assist with planning, shooting, and editing mobile photography and videography for routine content, as well as during internal and external events covered for social media.
- Collaborate with different business areas to support their initiatives through creative storytelling and help create positive brand awareness around our corporate objectives.
- Leverage analytical skills to track content performance and create reports to inform future decisions and strategy.
Owning Community Engagement (30%)
- Actively engage with customers on social media by responding to their comments and messages in a timely and professional manner. Escalate inquiries and complaints to relevant stakeholders to facilitate optimal customer outcomes within stipulated SLAs.
- Act as the first point of contact for handling and addressing potential threats or issues on social media. Work in tandem with the External Communications team by escalating critical matters and collaborating on appropriate responses.
- Monitor and track sentiment and feedback from customers and audiences, providing valuable insights to inform community engagement strategies and help drive content decisions.
- Implement engagement initiatives and community-building activities to attract new followers and increase engagement.
What you will need to succeed:
- University or Post Graduate degree in Marketing, Communications, Journalism, English, or other related discipline.
- 3+ years of social media or communications experience in a corporate or agency environment.
- An understanding of the insurance or financial industry and ability to develop content for its relevant audiences.
- Proven expertise in content creation for social media from planning to execution. Superior copywriting skills and experience in designing simple imagery and short form video content a must have.
- Strong understanding of social media platforms and trends, and experience working with all prominent social channels like LinkedIn, Facebook, Instagram, Threads, Twitter, and YouTube.
- Excellent communication skills and a customer-centric mindset with the ability to cultivate engaged communities as well as monitor and respond to customer queries and complaints in a timely manner.
- Proactive and self-motivated, with strong organizational skills, and the capability to adapt to new conditions, assignments, and deadlines in a fast-paced environment.
- Strong people management and relationship-building skills and experience dealing with people at all levels of the organization.
- Knowledge of Hootsuite, Canva and other editing apps an asset.
Why Recruit Action?
Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
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