Recruit Action inc. Looking for Transaction Processing Administrator at Oakville, Ontario, Canada Full Time

Are you looking for a stimulating and dynamic job in the surrounding area of Oakville? Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career? This is the job for you! We are currently looking for a Transaction Processing Administrators for one of our clients in the insurance industry.

What is in it for you:

• Hourly salary of $25.64.
• 12-month contract with strong potential for permanent employment.
• Full-time (37.50 hours per week).
• Schedule from 8:00 a.m. to 4:00 p.m. or 9:00 a.m. to 5:00 p.m.
• Focus on work-life balance to ensure your wellbeing and productivity – This position offers a hybrid work arrangement, twice a month in office.
• Opportunity to work in a dynamic and professional environment.
• Join a passionate and inclusive team of professionals.

Responsibilities:

• Process routine daily transactions such as processing account opening requests received electronically or by way of paperwork; ensuring daily service levels are met with internal and external partners.
• Follow-up on issues as necessary or as directed; investigate into special complex transactions or other tasks as assigned to a successful conclusion.
• Address account opening related issues as it relates to any internal process related to the new or updated account. Reporting into Team Leader, Supervisor or Manager on any escalated inquiries that are brought forward for resolution.
• Performing quality control or communicating on complex administrative cases with the Advisor or Assistant directly as needed.
• Using Dataphile tracking, or any other tracking tools, maintaining and reporting progress updates regularly to the team.
• Maintains accurate records of transactions to interact effectively with clients.
• Identifies and solves most basic and complex problems based on an understanding of the customers needs, using investigation and established processes, procedures, or guidelines.
• Responsible for recognizing the need to redirect more complex problems or escalate potential patterns to senior team members.
• Participates in special projects/assignments; perform other duties as required.

What you will need to succeed:

• 2+ years experience in the financial services or investment industry, or at least 2 year’s experience in a dealer back office.
• Experience in Dataphile is an asset.
• CSC, CPH/, FIC Sales or IFIC Operations preferred
• Ability to identify patterns or connections and problem solving.
• Superior attention to detail and accuracy.
• Demonstrated proficiency in Microsoft Office (Word, Excel) skills.
• Effective organizational, prioritization, and time management skills.
• Excellent interpersonal skills an ability to communicate effectively with all levels of staff.
• Ability to work in a fast-paced team-based environment.
• Action oriented.

Why Recruit Action?

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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