Regina Exhibition Association Limited (REAL) Looking for Guest Services Representative at Regina, Saskatchewan, Canada Full Time

REAL finds itself in the enviable position of managing one of the most interesting and versatile connected spaces in North America with an opportunity to impact the lives of millions by creating life-long memories and delivering exceptional experiences.

The Guest Services Representative serves as the first point of contact for visitors and guests to the campus. This role is primarily responsible for providing front desk reception, administrative support, and guest service assistance at various contact points throughout the REAL campus.

Situated in some of the campus’ highest traffic areas, the Guest Service Representative also assists guests and staff with event-related calls, incident resolution, events, and general concerns. As a member of the REAL team, the Guest Services Representative creates exceptional experiences for everyone that enters any venue on campus.

What You Will Do

Provide administrative support to the Sport and Recreation Department by:

• Greeting and assisting guests through effective listening, clear communication and maintaining a friendly and approachable demeanor. Addressing guest needs by answering questions, giving directions and other information regarding the campus, and surrounding areas
• Performing administrative tasks including data entry, processing incoming and outgoing mail, and monitoring email inboxes, etc
• Troubleshooting and/or escalating guest issues as required to appropriate next level
• Accessing various software systems to support day-to day operations (event Management, Incident Reporting, and Microsoft Teams, etc.)
• Collects and processes payments following proper cash handling procedures
• Managing key hand out for various dressing rooms.
• Update schedules and bookings
• Liaise with Facilities and Event Delivery to ensure information communicated in a timely manner
• Performs other duties as defined and assigned on a when required basis

*This is a casual position and hours will be scheduled according to operational requirements*

Requirements

WHAT IT TAKES

Apply today if you meet the following requirements:

Education And Experience

• Certificate or diploma in Office/Business administration, or the field of Kinesiology, Sport and Recreation studies or equivalent area of study or a combination of relevant experience.
• Minimum of 2 years direct experience in delivering front facing public customer service
• Proficient in a variety of computer software applications, including Microsoft Office and M365 tools; event management; and incident reporting systems
• Experience in data entry, processing (via web), invoicing, and cash handling procedures required

Knowledge, Skills, And Abilities

• Excellent interpersonal and communication skills and ability to work well as part of a team
• Demonstrated ability to interact effectively and in a professional, diplomatic, and mature manner with all clients/guest at all levels
• Possess proper judgment and critical thinking skills as well as the ability to calmly and effectively deal with conflict and provide timely and appropriate solutions
• Ability to work well in a fast-paced environment and adapt to change
• Able to work with minimal supervision
• Excellent decision-making and organizational skills
• Ability to operate a wide variety of office equipment
• May work odd or long hours at a time to complete operational requirements, projects or to participate in or coordinate evening and off-hour activities
• Must be able to obtain and maintain a satisfactory Criminal Record Check for the duration of employment.
• Note that this position is an in-scope position under the RWDSU Collective Agreement.

Benefits

WHY CHOOSE REAL?

Here at REAL, we can offer unique experiences unlike any other organization:

• Make a difference in your own community
• Be a part of an industry responsible to create fun and memorable moments for our guests
• A wide range of employment opportunities to fit your own lifestyle – whether that’s committing to us in a full-time capacity or more of a casual role that is event specific and tailored around your own availability.
• We offer competitive wages and industry standard benefits.
• Matching Group RRSP plan
• Ability to obtain free tickets to a wide variety of sporting and entertainment events.
• Discounts during events you participate in as a guest.

For more information visit our website at www.realdistrict.ca. Submit resumes by November 5, 2023, via the link provided.

Please click the link to apply:

While REAL appreciates the interest by all applicants, only those selected to advance to the next stage will be contacted. Note preference will be given to internal applicants holding existing REAL RWDSU seniority.