Regional Municipality of Wood Buffalo Looking for Guest Services Representative at Fort Chipewyan, AB Full Time

Requisition ID: 1867
Affiliation: CUPE Municipal
Position Type: Temporary Part Time
Fixed Term Duration: Approximately three (3) months
Number of Openings: 1
Bi-weekly Working Hours: 40 hours bi-weekly
Department/ Branch: Public Works, Fort Chipewyan Hamlet
Job Location: Fort Chipewyan
Pay Level: PL6
Rate*: $ 38.75
COLA**: Bi-Weekly – $480
Closing Date (dd/mm/yyyy): 16/04/2023
Posting Type: Internal and External

• All CUPE job rates are currently under review and are subject to change.

**COLA (Cost of Living Allowance) amount listed is based on full-time hours, for casual/part-time positions COLA will be prorated based on hours worked.

GENERAL DESCRIPTION:

Under limited supervision, the Guest Services Representative is the first point of contact for guests visiting the Fort Chipewyan Aquatics Centre. The incumbent delivers customer service to all patrons and provides support to other staff as needed.

RESPONSIBILITIES:

• Greet guests and ensure they are aware of, and following, facility rules and policies.
• Promptly, accurately, and courteously respond to internal and external inquiries, direct incoming calls, and deliver messages.
• Maintain a thorough knowledge of services, amenities, facilities, and promotional activities of the Fort Chipewyan Aquatics Centre.
• Proactively seek opportunities to create memorable customer experiences.
• Provide tours of facilities as requested.
• Data entry and filing, assist with event coordination, and other various organizational and administrative tasks and projects.
• Maintain efficient and effective flow of information with guests and all staff. Assist with communication between staff and the public as required.
• Process payments for program registration, membership sales, drop-ins, equipment rental, and other items.
• Process daily cash outs and produce monthly cash out documents.
• Help to maintain the community bulletin boards, check areas, and report cleaning or maintenance needed.
• Perform other related duties as required.

QUALIFICATIONS

KNOWLEDGE, SKILLS, AND ABILITIES:

• General math and numeracy skills, including the ability to handle monetary transactions.
• Strong interpersonal and customer service skills.
• Ability to deal courteously and effectively with a diverse range of people, using judgement, tact, and sound decision making skills, sometimes in conflict situations.
• Professional, with the ability to demonstrate compassion, empathy, and support.
• Basic to intermediate computer skills including experience with Microsoft Office, the ability to utilize the internet, and to quickly learn and use related computer systems.
• Ability to prioritize and manage several job functions at one time.
• Detail oriented with strong organizational skills.
• Knowledge of, or ability to obtain knowledge of, municipal operations, department functions, municipal bylaws, policies, and procedures.
• Ability to speak Cree or Dene is an asset.
• Ability to communicate effectively, both verbally and in writing.

EDUCATION AND EXPERIENCE:

• High School Diploma or GED equivalent is required.
• One (1) year of experience in a customer service role which includes processing monetary transactions is required.
• First Aid/CPR/AED Certification required.

OTHER REQUIREMENTS:

• Ability to provide a Criminal Record Check for review and acceptance.

SAFETY:

As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible for understanding and actively participating in the RMWB’s health and safety management system, and complying with all policies, practices, and procedures. All employees must take reasonable care to protect the health and safety of themselves and others, as well as immediately report any concerns, near misses, incidents, and hazardous conditions to their supervisor.

To apply: Please visit our website at jobs.rmwb.ca

Current employees must apply through the internal careers site.

We appreciate the interest of all applicants; however, only those individuals
selected for interviews will be contacted. Late applications will not be accepted.