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Are you a friendly individual who is passionate about wellness? We are searching for a welcoming, self-directed, and responsible office administrator to support our clinic and client experience. If you are keen in client management, problem-solving, and juggling the ebb and flow of the daily operations of a busy clinic, we want to talk with you.
The relax. Massage Group is a team of professional and caring RMTs. We are a therapist-first clinic, we aim to take great care of our therapists who then take great care of clients. With six locations and over 40 team members, this philosophy works. We are one of the largest employers of massage therapists in Ottawa and want to be leaders in this industry.
We are looking to fill one full-time office administrator position to serve both our Kanata and Nepean locations.
Requirements:
-2 years of customer service, and public relations experience, preferably in a health-related industry with formal training
-Negotiable schedule, availability for a weekend shift and two evening shifts an asset
-Proficient with JaneApp clinic management software and direct billing (Telus Health and Blue Cross)
-Familiar with PHIPA, confidentiality laws, and comfortable handling sensitive information
-Good organizational skills and time management
-Exemplary communication skills
-Conflict resolution training an asset
-Social media training and experience an asset
-Experience and knowledge with excel an asset
Job description:
-Create a client experience that leaves a lasting positive impression on all clients who enter the space
-Welcomes clients into the space
-Maintains a clinic space that is clean and organized
-Handles phone calls including client complaints
-Troubleshoot challenges for a large team of RMTs
-Liaise with insurance companies, linen service, and landlords, to ensure daily operations
-Manage inventory
Position:
-30-40 hrs/week
One position split (20-25 in Nepean, 10-25 in Kanata)
-$16.50-$19/hr depending on experience and skillset with room to grow
-full extended health benefits
Job Type: Full-time
Salary: $16.50-$19.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
- 4 hour shift
- Day shift
- Evening shift
- Weekend availability
Ability to commute/relocate:
- Nepean, ON: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Application deadline: 2023-01-21
Expected start date: 2023-01-23
