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Summary of Position
Grow your career with Remco! A leader in the warehousing & distribution industry. The Customer Service Representative is the engine of Remco! Providing excellent customer service is essential in this position.
A great opportunity to join an amazing team supporting customer accounts & assisting the Customer Service Supervisor with achieving objectives of the department.
Full-Time Hours I Monday-Friday I 10:30 AM-7:00 PM Shift
Send us your resume today! We would love to see it!
Duties and Responsibilities
– Provide exceptional customer service to customers and carriers.
– Help manage current customer accounts.
– Provide shipment quotes for customers and set up shipments as required by customers.
– Excellent multitasking skills
– Assist Customer Service Supervisor to achieve the objectives for the department.
– Proactively identify shipments at risk of service failure and take control of shipments to ensure on time pickup or delivery service.
– Be aware of all aspects of the business requirements/arrangements for major customers.
– Review all emails and take appropriate action.
– Handling inbound and outbound calls to customers.
– Correctly troubleshoot and proactively resolve shipment discrepancies, as needed.
– Perform shipment tracing
– Ensure all customer inquiries are handled in an efficient and professional manner.
– Ensure quality entry of all orders and proper use of notes as per SOPs.
– Ensure all special rates requests are communicated to rates department for a proper quote.
– Communicate with interline partners. Track Trace, POD retrieval.
– Update client portals, appointment details, up to and including final delivery status
– Updating SOP’s on a regular basis.
– Cross training coworkers on SOPs.
– Meet KPI standards, as per the company procedures
– Other duties that may be assigned by supervisor
Requirements and Qualifications
– The ability to work both independently and as a team player
– Solid Customer Service experience
– Excellent administrative and data entry skills
– Ability to multi-task and work in a fast-paced environment
– Strong organizational and planning skills
– Exceptional communication skills (both written and verbal)
For over 50+ years Remco has built a solid reputation across Canada as the innovative leader in warehousing & distribution with warehousing in Montreal, Toronto, and Vancouver and a distribution network that reaches Canada’s retail stores and outlets on a scheduled basis.
What distinguishes the Remco team most is the can-do attitude and flexibility of our people. Each member of our team takes personal pride in helping our clients gain momentum towards greater success.
Job Types: Full-time, Permanent
Schedule:
