Not only that but you will be driven to meet and exceed organizational and departmental goals for customer satisfaction. For us, the non-negotiables of the role are: demonstrating extremely strong customer service skills, providing technical support that focuses on strong analytical skills, and a sense of urgency to meet strict SLAs while collaborating with a global team!
Sound like you? Let’s chat!
About Resolver:
Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.
We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work six years in a row!
Your day-to-day: Let’s break it down!
Customer Support
Projects
People Who Excel:
What We’ll Give You In Return
We know how important diversity is in creating solutions for all people. Our vision is one where all people have the skills and confidence to harness the power of technology to create a better and more inclusive future. We have a comprehensive rewards package to show our team our appreciation for everything they do:
From the Manager:
Hi! I’m Adam, I’m the Director of Customer Support at Resolver. I am excited to lead our ambitious and high performing Support Team. We strive to “Be Loved By Customers” and our goal is the deliver exceptional service that empowers our customers to get the most value out of their Resolver experience.
We serve some of the world’s most recognizable brands who use our software technology to solve compelling business problems and our team plays a key role in helping them achieve this. Alongside Professional Services, our Learning Lab, and Customer Success – we form a growing and innovative Customer Experience department that puts our customers front and center.
We are at a formative stage with many opportunities and interesting challenges and are currently looking to add a Support Analyst to our team. If you are looking for an opportunity to grown within a challenging and fast paced environment, this could be the role for you!
If you love helping people and enjoy tackling complex problems, I’d love to hear from you!
Interested?
If you want to work in a highly collaborative environment and are committed to making a difference, click here to get the process rolling.
We truly appreciate all interest and will happily reply to qualified candidates.
Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at [email protected]
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