Customer Support Wizard
We are looking for an energetic Customer Support Wizard to join our Customer Success team and contribute to Rewind’s upcoming plans to be the only service your business needs to protect its valuable data!
Company Description
Rewind is a service that protects the data that is driving your business, from a simple side hustle to a successful venture. Our focus is on backing up data that lives in the cloud – in apps like Shopify, BigCommerce, and QuickBooks Online. We invite you to read our startup story to learn where we came from and where we’re going. For a more technical view, check out our Behind the App feature on the BigCommerce Developers Blog.
We care about honesty, we believe in learning from our mistakes, and we support each other as we grow.
About the Job
The Support Wizard role is challenging, fast-paced, and rewarding. Each day you get to interact with merchants all over the world via phone, chat and email. There are times when you won’t know the answer so we’re looking for folks who are always up for a challenge and won’t stop until a solution is found.
You can expect to:
About You
We’re looking for candidates with 2-4 years of experience for this role. You should have been doing this or similar work in a customer service role during that time.
We are looking for you if you are:
Additional information
We strongly encourage candidates of all different backgrounds and identities to apply. Each new hire is an opportunity for us to bring in a different perspective, and we are always eager to further diversify our company. Rewind is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.
Our package includes:
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