Company Description
Rheem Canada Ltd./Ltée is a leading manufacturer of heating, cooling, water heating, pool/spa heating, and commercial refrigeration products. The company was founded in 1925 and has an international presence in 14 countries. The company’s premium brands include Rheem, Raypak, Ruud, Eemax, Richmond, Sure Comfort, and WeatherKing. Visit www.Rheem.ca to learn more.
Role Description
Execute the activities of product technical training for Rheem Canada Ltd./Ltée. Technical
training is provided quickly and accurately through a variety of means and on an as needed
basis to all levels of internal and external customers. Technical training will cover both presale
and post-sale situations and will encompass the entire family of Rheem products sold
in Canada both past and present.
Analyze customer identified field issues that require corrective actions and communicate
such issues to management for action. Participate in the execution of in-house
product/service training activities as required.
As directed, utilize in-house service laboratory / test facility to evaluate new products,
analyze failed product, simulate reported technical field issues, product troubleshooting,
root cause identification, corrective action development and product training for HVAC,
boilers, pool heaters and water heaters.
Qualifications
A technical background and knowledge of products sold by Rheem Canada Ltd.
▪ Minimum 5 years’ experience in direct technical environment, in an applicable field, in
product testing, product installation or maintenance
▪ Minimum post-secondary technical diploma
▪ G1 gas license preferred but G2 minimum. Along with a refrigeration/air conditioning
license.
▪ Demonstrated progressive and relevant experience in a similarly complex
distribution/manufacturing company is as equally important as educational
background
▪ A technical background and knowledge of fossil fuel burning Residential and/or
Commercial Water Heating, HVAC and Hydronic equipment.
▪ Aptitude to recognize and define problems, collect, and understand data, establish
facts, and arrive at valid conclusions
▪ Capacity to read, analyze and interpret common technical documents, Use and Care
manuals, Installation instructions, Wiring diagrams, engineering drawings, technical
reports, codes, and standards etc.
▪ Ability to respond to inquiries or complaints from customers, regulatory agencies or
members of the business community
▪ Excellent interpersonal and communicative skills with the ability to effectively and
successfully interact with all levels of employees, customers, peers, and agency
representatives by being able to adapt an approach to the situation at hand
▪ A hands-on person who possesses the ability to troubleshoot technical issues and
develop appropriate and effective corrective actions
▪ Truly believes in and understands the “voice of the customer” and is able to articulate
customer needs in a decisive, persuasive and positive manner upwards and
downwards within the organization
▪ Proficiency in computer skills including Microsoft Word, Excel, Outlook and
PowerPoint
▪ Must be willing and able to travel throughout Canada and to the United States
▪ Clean driving abstract and current passport
UNLIMITED POSSIBILITIES AHEAD Position: Sales Manager Status: Full-Time Dealership: OpenRoad Toyota Richmond Department: Sales We believe in doing good for...
Apply For This JobMaintenance Technician – Schwab Chevrolet Buick GMC The Position Ideal candidates would have experience in an Auto Service Center or...
Apply For This JobOverview Enterprise Mobility is seeking a responsible, dedicated person to join our team as a full time Automotive Detailer for...
Apply For This JobJob Description: Are you an auto repair master in training? You need a shop that will go ABOVE and BEYOND...
Apply For This JobParadigm Fleet Services is seeking an experienced Fixed Operations Manager to lead our thriving fleet dealership’s efficient and profitable operation....
Apply For This JobCPC Pumps International Inc. is a part of the Atlas Copco Group, a world-leading industrial group present in more than...
Apply For This Job