Who we are
RightCrowd build enterprise products for organizations all around the world who use our products to manage and automate their physical security, safety, and compliance processes. We have a great bunch of people who love working together and we offer flexible working hours and great job security.
What are we looking for?
As a Technical Support Engineer, you will be responsible in providing an enterprise level of application assistance and timely response to one of our primary customers. You will have excellent analytical, problem solving skills, while taking ownership of support issues and driving towards resolution. As part of a global support team, you will be required to gather the necessary information for the reported issue and conduct further investigation, adhering to Service Level Agreements (SLAs). You will be required to conduct the initial analysis on incoming tickets and ensure all required details on the issue are provided to assist speedy resolution of tickets submitted to our support portal.
Who are we looking for?
To be successful in this position, you will need to have the ability to carry out the following duties and responsibilities:
We are looking for you to:
This role calls for a person passionate about solving problems, having a high technical competence, a positive attitude, great attention to detail and one who is highly motivated and keen to take personal responsibility for team goals. Your skills must be augmented with genuine enthusiasm and good estimation and time management skills, working on a number of support issues at the same time.
As part of the job application process, there are two assessments that will be sent through to you. The evaluation of candidates will rely on a number of inputs, including the outcome of these assessments. If these assessments are not undertaken, your application may not proceed to the next stage.
Job Type: Full-time
Salary: $75,000.00-$95,000.00 per year
Benefits:
Schedule:
COVID-19 considerations:
RightCrowd currently operates on a remote-work basis.
Experience: