Righteous Gelato Looking for HAPPINESS HERO (aka Sales & Marketing Coordinator) at Calgary, AB Full Time

HAPPINESS HERO (aka Sales & Marketing Coordinator)

No experience necessary! This role is in-person at our Calgary, AB headquarters, providing stellar support to our Sales & Marketing Teams. You’ll take care of the little things so they can take care of the big things – they can’t do it without you!

Averaging 24-32 hours per week, with the potential to move to 40 hours in the next 6 months. Eligible for Full Benefits and Opportunities Galore!

This is the perfect opportunity for anyone with a desire to keep busy, learn some new skills, and work with a rad team.

Righteous is a Living Wage Employer. Hourly wage $20+

Posting closes January 20, 2023

You’re an administrative rockstar. You keep your life organized with a solid system of email and calendar management, and your assignments are never late. You keep your fridge clean and never forget to book your dentist appointments. You secretly love a fresh notebook.

You’re resourceful, but you’re not afraid to ask questions.

Classmates always asked to see your notes, because you’re neat, tidy and have an eye and ear for details.

You’re also a people person. You’re friendly, confident and outgoing! People love to hang out with you, and you’d never be described as a wallflower. You have a giving heart, and take pride in your ability to support others.

We can’t wait to meet you!

Our mission at Righteous is to enrich people’s lives, and have a tangible impact on how companies look, how they act, the way they treat their people, and what we all deserve in terms of quality and integrity as consumers. The vision has always been built on forging strong relationships, empowering our people, innovation, forward thinking, and legendary customer experience backed by the best quality products possible.

We think differently, act differently and challenge others to be the change they want to see in the world—we just happen to do it by making gelato. Enriching people’s lives, one tiny spoonful at a time.

Righteous has been named to the list of Canada’s Most Admired Corporate Cultures, Great Places to Work Best Workplace in Manufacturing, Best Workplace for Women, Best Workplace for Youth, one of Alberta’s Top 75 Employers, and named one of Canada’s Top Small & Medium Employers for the third time – small flex!

HOW TO APPLY FOR THIS ROLE:

When you send us your resume, to be considered you must include a cover letter that answers the following questions:

Please complete the full application. If you need assistance, please reach out to Shannon via text (403-437-1500) – we gotchu!

YOUR MISSION

Reporting to the Demand Champion (aka Brand Manager) and working closely with the Product Development Lead, the Happiness Hero will support the Righteous Sales & Marketing teams with rockstar experiences for our fans and partners – everything you touch turns to gold! You’ll make everything shine with top notch administrative support, seamless E-comm and curbside pickup experiences, the bits and bobs that make our Sales and Trade Shows awesome, and the best customer service for our fans during Tour & Tastings and Gelato Academies.

Each interaction is a chance to share a bit about who we are, what our product is, and what we do for the community! With you supporting the Sales & Marketing teams, they’ll rest easy knowing they can concentrate on growing our opportunities to enrich people’s lives.

A DAY IN THE LIFE – YOUR ROLE + RESPONSIBILITIES:

• Live the brand and our 8 core virtues & evangelize our delicious creations with passion in everything you do.

• Demonstrate commitment and involvement in our pursuit of making the world more awesome through participation in our Social Good and Environmental programs, events, initiatives and goals

• Follow Righteous Good Manufacturing and Hygiene Practices and Food Safety and Quality Policies and Procedures

Sales & Marketing Administration

• Confidently execute all Shopify & Internal e-comm orders, including manage inventory, take care of supplies like dry ice & packaging, manage couriers, and knock the socks off everyone you interact with through your Righteous spirit.

• Take care of the little things, so the team can worry about big things. This is a little bit of everything, no task is too small for you. This could include anything from answering the phone, filling out Sales Shows order forms, picking up milk for coffee, assisting with the lunch program, light cleaning duties, updating spreadsheets, and packing up holiday decorations.

Righteous Fan Experience Support

• Coordinate Gelato Academies by registering guests for classes and managing online store inventory, while delivering world class customer service

• Assist hosting Gelato Academies through tours of our facility and tasting experiences, evangelizing the Righteous story

• Booking private classes, which includes everything from handling initial planning and communication, invoicing guests, and preparing for the class

• Maintain cleanliness of the cafe, team space, and test kitchen during Gelato Academies

• Ability to learn and develop a thorough understanding of the company’s history, and an overall understanding of how the business operates to share with fans

• Manage all gelato academy ingredient & packaging stock levels

• Safely learn to operate all required equipment to make the best quality product

• Disassemble, clean/sanitize and reassemble all required equipment and daily cleaning procedures of the test kitchen and cafe

• Booking, organizing, staffing and executing on external events and demos as needed

• Perform other related duties as required and assigned

WHO ARE YOU?

You’re the right person if you can deliver on the ten things that require zero talent:

WHAT WILL YOU BRING TO THE TABLE?

TOP SKILLS: Attention to Detail, Organization, Prioritization, Execution with Excellence, Communication, Customer Service

KNOWLEDGE:

• Technologically savvy. Not afraid of new apps and platforms

• Proficient in GSuite, Google Drive, Mac OS and iOS

• Nice to have, but not required:

• Administrative or Events Experience

• Cafe or Barista Experience

• Food Safe Certificate & ProServe

• Knowledge of or experience in CPG

ABILITIES & TRAITS:

• Strong communication in all forms including email, slack, phone and in-person.

• Ability to work independently and collaboratively on a team.

• Strong interpersonal and customer service skills, with a high level of emotional intelligence

• Proactive with a demonstrated eye for detail and the ability to manage multiple functions/projects while meeting deadlines

• Available to work a flexible schedule, including occasional evenings and weekends as needed

TOOLS:

• You’ll bring your own laptop and cellphone! Our B.Y.O.Device Program ensures all team members work with the tools that work for them, while our small business keeps operating costs low so profit can stay with the team.

• Valid Drivers Licence & Reliable Vehicle

THE PERKS? LET US TELL YOU!

Righteous Team Members enjoy awesome benefits and share in our financial success, proudly offered to eligible part-time AND full-time team members, including:

• Health & Wellness coverage (medical, dental, vision, out-of-Canada emergency medical with best doctors, critical illness and long-term disability)

• Earned Flexible work hours and paid time off

• Family friendly schedules and paid family leave

• Adventure time (permitted extended personal travel as the role permits)

• Paid volunteer time

• Profit sharing and the opportunity to own a piece of Righteous through our Equity Incentive Plan

• Personal Development Fund

• ALL THE GELATO YOU CAN EAT!

• In-house coffee bar and snacks for days

• Team lunch Every.Single.Day.

• Giving Gang

• … and we’re just getting started!

Righteous does not discriminate against any applicant for employment on any basis including, but not limited to: race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification.