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Accurately process all transient, group and contract reservations including new inquiries, changes, and cancellations received by phone, fax, or mail from guests, clients, and management. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to accounting policies.
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Accurately manage, input, and update all group blocks and group reservations.
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Answer Reservation phones and emails and follow Reservations standards.
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Build rates in all systems and ensure proper flow.
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Delphi Hotel and Catering System
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HMS Property Management System
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TravelClick Reservation System
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Run daily, weekly, and monthly reports (group cut-off, pickup numbers, hotel statistics, forecasts etc.)
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Attendance Recording & Filing for Reservations Team as needed.
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Follow and serve according to Reservations standards for all services provided
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All other duties as assigned
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To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
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High School diploma or equivalent. A college degree preferred
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Must have prior experience
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One to two years of applicable on-the-job experience
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Proficient in Microsoft Applications: word, excel, power point and outlook
The ability to work a flexible schedule, which may include days, nights and weekends, based on business levels.
WE OFFER
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A competitive wage and excellent benefits.
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Shuttle service from West Edmonton location.
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All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
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An opportunity to work within a progressive, exciting team environment.
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An opportunity to work with a skilled Management team.
External Company Name: River Cree Resort & Casino
External Company URL: http://rivercreeresort.com/
Street: 300 East Lapotac Blvd,
