Riverside Theraputics Looking for Front Desk Manager at St. John’s, NL Full Time

Our Front Desk Manager is an important part of our team who provides outstanding administrative support to clients and co-workers. They will need to efficiently provide administrative support and coordinate clinic activity with a friendly, enthusiastic and professional manner.

What you would need to do:

• Ensure friendly, enthusiastic and professional manner with all clients and therapists
• Answer telephone calls, greet clients and visitors upon arrival, and provide excellent customer service for all questions or concerns
• Coordinate a detailed and accurate intake of information on the clients first visit to the clinic
• Provide support to clients in filling intake forms at the clinic to avoid errors and inaccurate information
• Use JaneApp Scheduling system to coordinate scheduling of future appointments for clients with all providers as directed
• Ensuring optimal client care by suggesting additional services or products as indicated, and in the clients best interest
• Collect payment at time of service and follow up on outstanding payments
• Complete accurate clinic billing and follow up on accounts receivable as required
• Produce accurate end of day reports

• Responsible for Booking and Billing for WSIB, MVA and Private Patients

What you need:

• Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members
• Ability to exercise good judgement, resourceful, strong organizational skills
• Ability to investigate, understand and resolve issues that arise from billing, collections and multiple funding sources
• Remain “cool, calm and collected” in high pressure situations
• Able to adapt to change with clinic operations to continuously learn and strive for excellence
• Self-starter with an ability to work independently and collaboratively in a team environment
• Previous experience in a medical office is considered an asset

This is a temporary Full time position with possibility of becoming permanent.

Job Types: Full-time, Casual

Salary: $16.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
All required Covid precautions and protocol are followed by all members of the clinic.

Application question(s):

• Please list any experience you may have in a clinic setting.

Education:

• Secondary School (preferred)

Work remotely: