How you will make an impact
– Yield to all Federal Fair Credit Reporting Act rules and regulations
– Locate delinquent customer accounts through various means, e.g. skip-tracing, phone contact, written correspondence, and make arrangements for payment
– Log all customer payments to the correct reports
– Process bankruptcy filings in the correct manner when received
– Maintain and update customer files to ensure data integrity
– Ensure the processing of payments
– Attend to inbound and outbound collections calls and correspondence
– Lead all billing and reporting activities according to deadlines
– Maintain quality customer service and a positive company image by resolving customer account inquiries
– Comprehensive knowledge of B2B collections
– Collections management experience preferred
– Expertise in B2B collections
– Proficiency in commercial collections
– Ability to analyze and make decisions on customer accounts
– 3+ years of prior high volume collections experience
– Excellent written, verbal and social communication skills highly desired
– Prior experience working with collections/accounting software
– AA or BS/BA in Accounting preferred
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Questions? Call your local office at 1.888.490.3195. All applicants applying for Canadian job openings must be authorized to work in Canada.
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