Robert Half is committed to connecting skilled professionals with leading employers. We are currently partnering with a prominent manufacturing company in Cambridge, ON, seeking a dedicated and experienced Service Scheduler/ Coordinator. Our client is an industry leader known for innovation, quality, and exceptional customer service.
Position Overview:
As a Service Coordinator, you will play a vital role in ensuring seamless daily operations of our client’s Canadian Service division. The successful candidate will have excellent communication skills, strong organizational abilities, and a customer-focused mindset. This position offers an exciting opportunity to work with cutting-edge technology and collaborate with a team of dedicated millwright professionals.
Duties & Responsibilities:
– Direct daily customer interactions, addressing inquiries and resolving concerns promptly and professionally.
– Schedule millwrights and technical assets for daily Canadian Service operations, coordinating both in-house and abroad deployments.
– Maintain detailed documentation related to customer issues, service needs, and technical assistance.
– Monitor and prioritize customer service requirements for various equipment
– Develop and maintain relationships with existing clients for regular scheduled maintenance, and actively seek new clients within the assigned region.
– Plan and assign work hours for millwrights, ensuring optimal resource utilization.
– Coordinate equipment installations, startups, and customer training sessions, both in the shop and the field.
– Post and manage the active Service Tech /millwright schedule, ensuring accurate and efficient allocation of resources.
– Collaborate with internal departments to allocate parts and resources effectively during service assignments.
– Maintain accurate records of Service Tech’s activities, expenses, and vehicle maintenance schedules.
Qualifications:
– Proven experience in service coordination within a manufacturing or technical environment.
– Excellent communication and interpersonal skills, with a focus on problem-solving and customer satisfaction.
– Strong organizational abilities, attention to detail, and ability to manage multiple tasks efficiently.
– Proficiency in using ERP software (EPICOR experience is a plus) and other relevant tools for documentation and scheduling.
– Knowledge of technical equipment an asset
– Commitment to maintaining a high standard of quality and professionalism in service delivery.
– Salary to be based on experience $60,000 to $70,000
– RSP plan
– 3 weeks vacation
– Excellent health and dental benefits
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.
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