Robert Half is seeking a highly motivated and customer-focused individual to join our team as a French Bilingual Customer Service Representative. Are you fluently bilingual, able to speak and write French and English? Do you have a technical background and a strong sense of customer service? Do you have a strong desire to grow and learn with a great organization? Our client located in Waterloo Region is adding a French Bilingual Customer Service Representative to their dynamic team. This exciting opportunity is long-term FULLY REMOTE contract with potential to hire, and has flexible PART-TIME & FULL-TIME hours available! In this role, you will be responsible for providing exceptional customer service to French-speaking clients in the insurance industry.
Key Responsibilities:
– Respond to customer inquiries in a timely and professional manner via phone, email, and chat
– Resolve customer complaints and issues in a prompt and efficient manner
– Provide accurate and up-to-date information on insurance products and services
– Process customer transactions and update customer information in the system
– Meet and exceed performance goals and metrics
– Continuously strive to improve customer satisfaction and retention
Qualifications:
– Fluent in French and English (oral and written)
– Strong communication and customer service skills
– Experience in a call centre environment, with a preference for experience in the insurance industry
– Strong problem-solving and critical thinking abilities
– Ability to multitask and work well under pressure
– Strong computer skills and proficiency in relevant software and systems
If you are a self-starter who is passionate about customer service and supporting a growing company, we would love to hear from you! Contact us now!
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2022 Robert Half. Québec permit number AP-2000503. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use.
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