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Description Our client located in the North York, Ontario area is looking for a Senior IT Support Specialist to join their dynamic technology team. This individual will play a key role in the enablement, maintenance and support of our client’s employee focused IT systems, processes and programs across all geographic locals. The ideal Senior IT Support detail oriented will have extensive experience in the industry resolving level 1-3 related issues. This is a short term contract to start (with possible extension) looking for someone to start immediately.
Requirements
Job Responsibilities: Front line Troubleshooting Onboarding/Offboarding IT activities Procure Computers, receives inventory, and deploy laptops to users Create email accounts and maintain active directory Prepare laptop (imaging, software etc..)and send it to new hires Connect with users to complete the onboarding process Liaise with IT Vendors on support tickets and escalation issues Resolve level 1-3 related issues regarding client applications across different departments and Office 365 Strong experience supporting Office 365 related issues regarding Outlook, One Drive, Teams etc. Resolving network related issues with Cisco routers, switches and firewalls Education: BSc in Computer Science, or Diploma in IT hardware & networking Experience with the installation and setup of corporate laptops across geographies an asset MCITP and CCNA Certification an asset
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