Robert Half is recruiting now for an experienced Telecommunications and Contact Centre Technician to fulfill a role for our Calgary Client. As the successful candidate you will support and implement contact centre and telecommunication solutions in a fast-paced and complex telecommunication centre. You have solid experience in telecommunications/contact centre roles, combined with strong technical skills and the ability to adapt successfully to new environments and tasks. This role is located in Calgary, AB. area, and is open to hybrid remote (work from office/work from home) working permissions for eligible candidates.
WHAT YOU’LL GET:
The opportunity to work for a well-respected company, where employees enjoy competitive salary with benefit package, RRSP plan and the ability to boost your career development.
If you have the skills we are looking for don’t delay and submit your resume online today!
MUST HAVES:
– 3 + years of relevant work experience in a similar role with proficient telecommunications and contact centre experience
– In-depth knowledge and experience with SQL
– Hands-on experience and understanding of queues, agents, IVR, and contact centre metrics
– Proven working success in the support and administration of PBX, telephone hardware, voice recording, and other telephony components
– Strong knowledge and experience in supporting API, database, and other integration solutions
– Excellent interpersonal and communication skills with the ability to interact with various levels and types of users
– Capability to manage and prioritize multiple projects in a fast paced and critical environment
– Self-motivated, engaged in modern technology and tools, keen interest in learning about new technology
– Ability to work rotational on call support is required
– Experience working with outbound, integration, and API is a preferred
– Post-Secondary Degree in Computer Science, telecommunications or equivalent
This position will remain open until a suitable candidate is selected. If you have the qualifications we are looking for, please submit your resume online today. Please quote reference # 05000-0012585380 on all communications.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.
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