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Join a fast-growing national not-for-profit company that assists healthcare organizations with the service needs of their medical equipment. The Data Entry Coordinators primary responsibility is to process supplier communications and documentation to facilitate operational performance. This role is critical to the overall client experience by ensuring there is no disruption of service.
Primary Responsibilities
- Answer queries from clients related to specific equipment coverage, misdirected invoices, work orders, parts and accessory arrival confirmation
- Review and reconcile work orders to invoices.
- Review of services provided to confirm they are covered by the program.
- Database entry of service events, equipment and associated accessories, work orders, invoices, credits, cancellations, quotes, communication and contract references.
- Resolve any specific service event issues with the supplier before submitting for payment review.
- Support critical workflow improvement initiatives.
Requirements
EDUCATION & TRAINING
- A college diploma/degree is preferred.
- Equivalent administration support services experience will be considered.
Work Experience
- 2+ years in a data entry role or similar position in Canada.
- Medical device or healthcare industry experience would be beneficial.
Skills & Competencies
- An affinity for processes and procedures.
- Exhibits excellent comprehension abilities and effective interpersonal skills as this role will communicate with suppliers and internal/external stakeholders.
- Proven ability to work effectively under pressure in a fast-paced environment and understand how to manage difficult or emotionally charged situations in a professional manner.
- Demonstrated respect for confidentiality and appropriate handling of sensitive information.
- A very high level of attention to detail, accuracy, and follow-up.
- Must be able to multitask and prioritize projects within a dynamic work environment.
- Strong technical aptitude and a working knowledge of Microsoft desktop and enterprise applications.
- A “can do” attitude is required as the role may change as the needs of the business evolve.
Benefits
COMPENSATION
- Five-figure annual salary and performance bonus.
- HOOPP pension.
- Extended healthcare benefits.
- 3 weeks PTO.
WORK ENVIRONMENT
- Home office with a preference for in-person attendance at head office approximately once per month.
- This approach helps maintain company culture, fosters teamwork and collaboration, and can provide opportunities for skill-building and professional development.
As a condition of employment, all new hires will be required to submit proof of COVID-19 vaccination or documentation unless a valid medical exemption or a valid exemption based on enumerated grounds under the Ontario Human Rights Code exists.
