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As one of Canada’s fastest E-commerce companies, ROCKSOLAR Canada relies on the efficiency, effectiveness, passion, dedication of our team to be successful. To deliver on our promise to customers and the community, we count on exceptionally talented, bright, and committed people. This exciting role is for people who possess an entrepreneurial mindset, and are capable of rising to daily challenges with energy and innovation. Every customer is unique. ROCKSOLAR is looking for people who can identify customer needs and match them with the solutions.
The Customer Service Representative answers questions or requests from customers or the public. They are there to help resolve any problems the customer may have.. These can include answering phone calls, interacting face to face, by email, live chat or on social media. They need to have a broad understanding of all of ROCKSOLAR’s products and services. They will be one of the faces of the company. A high level of professionalism and knowledge is critical in order to present the company in the best light possible.
You Will Have:
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Chats and Email handling
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
What Does The Customer Service Representative do?
- Interact with customers via phone, email, online chat, in person, social media
- Resolve customer problems and complaints
- Respond to questions
- Receive payments
- Setup and resolve problems with customer accounts
- Provide price information
- Handle inquiries about services
- Verify customers through our customer management system
- Keep records of customer interactions and transactions
- Engage with customers
- Direct unresolved issues to a different department if needed
- Communicate and coordinate effectively with internal departments
- Provide customers with information on any open orders and invoices
- Maintain customer database
- Follow company process accurately and efficiently
- Sell services over the phone
Education, Experience, and Language:
- High school diploma or equivalent
- Experience in customer service
You Possess These Skills:
- Ability to work under pressure
- Excellent communication skills are required
- Highly organized with exceptional follow-through abilities.
- High integrity with advanced social skills and ability to make solid connections.
- Enjoy consistently exceeding your customer expectations (the WOW factor)
- Are organized and able to multitask effectively
- Are able to communicate quickly and efficiently with clients as well as team members
- Have great phone presence and enjoy educating our customers
- Good computer skills and typing speed.
- Have a great attitude and a positive, energetic personality
- Customer service skills
- Process improvement
- Strong decision-making skills
- Managing processes
- Staffing
- Planning
- Tracking budget expenses
- Analyzing information
- Developing standards
- Help desk experience
We provide:
- Training
- Opportunities for advancement
While we thank all candidates for their interest, only those who most closely match our requirements will be contacted.
Job Type: Full-time
Salary: From $16.00 per hour
Benefits:
- Casual dress
- Company events
- Flexible schedule
- Work from home
Job Type: Full-time
Salary: $16.00-$17.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Waterloo, ON: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (required)
Experience:
- Customer service: 1 year (required)
Language:
- French (required)
Application deadline: 2022-09-24
Expected start date: 2022-09-19
