Rocky Mountain Soap Company Looking for PART-TIME LEAD PRODUCT ADVISOR – EDMONTON SOUTHGATE CENTRE at Alberta Full Time

A LITTLE BIT ABOUT US…

At Rocky Mountain Soap, we are PASSIONATE about everything NATURAL! For over 20 years, we have been crafting natural recipes right in the Rocky mountains with one goal in mind..to remove toxins from the world. It’s our way of feeling great about the products we put out there, supporting our community with career opportunities, sustainable initiatives, and creating natural enthusiasts across Canada! The Rocky team is at the HEART of what we do, and our team is growing. Not only do we make products that are good for you, we want people that want to make a difference too. If you love a healthy planet, care about natural ingredients, and want to work in a fun, inclusive, retail environment, then the Rocky family might be the right fit for you!

POSITION OVERVIEW

The Lead Product Advisor is responsible to lead the day-to-day operations of the retail store and the customer and employee experience within, in the absence of other store leadership. Their accountability is to sustain the smooth operations of the store and to ensure that the customer and employee experience reflects the standards, culture and values of Rocky, always.

ROLES AND RESPONSIBILITIES:

• Consistently set the example by demonstrating personal customer service and selling skills aligned to Rocky’s service standards and expectations

• As directed by the Store Leader, utilize RMSC tools to train and develop team members

• Encourage, support, and redirect the team to ensure the best possible experience for our customers

• Participate in the completion of in-store presentation to defined brand standard to create an optimal and consistent shopping experience

• Share customer feedback and observations to foster continuous improvement

• Address customer concerns and complaints readily and with intent

• Support, guide and genuinely connect with team members and help create a safe space for contribution from everyone

• Ensure the safe operation of the store and the safety and wellbeing of the team and customers

• Participate in all inventory management processes

• Report quality issues timely and ensure all products on sales floor meet our brand standards for quality and presentation

• Strive to drive revenue and performance metrics including revenue, ATV, and conversion

  DOES THIS SOUND LIKE YOU?

• You have an interest in leadership and are inspired by our company’s purpose

• You have a passion for retail with an entrepreneurial spirit and are always looking to develop your business skills

• You are a team player

• You have a love for natural products and a desire to share your passion with your team and your customers

• You have an ability and passion to have fun, laugh and promote kindness

• You have a fearlessness to ‘give it a go’

• You are willing to commit to open and flexible availability, working up to 26 hours per week

  PERKS & BENEFITS

• Bonuses based on performance additional to your base wage

• Access to product discounts and quarterly allowances

• A happy, flexible and healthy work environment

  Apply online or drop by our store with a resume, we’d love to meet you!

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