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Customer Service Rep – Seaside powered by Rogers
At Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity. Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most.
Our rapidly growing team is looking for new team members who are committed to making connectivity possible for our neighbours, communities, and local businesses. This team works cross-functionally, collaborating with our Network, Rogers for Business, and Consumer teams to make a lasting impact in underserved or unserved communities for generations to come.
Come play a key role in building the future of innovation in Canada.
Are you up for the challenge and the fun? If so, consider the following opportunity:
What you will be doing:
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Perform outgoing calls to potential customers, offer service upgrades to eligible customers.
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Develop, maintain Sales Force List.
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Promote Seaside Wireless Communications at community events.
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Provide other administrative assistance, support and backup to the Customer Service. Department as required.
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Document all customer interaction in support database.
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Answer inquiries for installation team members and provide support with non-technical customer issues.
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Perform other duties as requested by the department or customer service manager.
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Answer customer inquiries and provide support for financial issues, service quality issues and other non-technical company issues.
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Maintain billing, payment and other financial records on customers.
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Inform customers concerning scheduled outages and other service interruptions or company promotions.
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Keep work area clean and orderly.
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Adhere at all times to all applicable health and safety policies.
What you bring:
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Must have a Highchool Diploma or equivalent; Post secondary education in an administrative field considered an asset.
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Previous experience in customer service preferred.
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Excellent communication and telephone skills required.
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Above average computer skills with a variety of programs and hardware.
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Must be detail oriented.
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Have ability to work well with others.
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Be able to work with minimum supervision.
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Ability to take responsibility for their work and respond to company needs
What’s in it for you?:
We offer a range of competitive perks and a comprehensive total rewards package, including:
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Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, Stock matching programs and Employee discounts.
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We match your contributions to charities you support and offer one paid volunteer day per year.
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Growth and development opportunities throughout all business units Rogers has a strong commitment to Inclusion & Diversity and recognizes everyone brings something different – join one of our Employee Resource Groups to get more involved and foster positive change.
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Wellness: Unlimited access to Headspace Premium for mindfulness training, family assistance program and fitness membership to attend classes virtually
Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 500 George St Suite 140 (7746), Sydney, NS
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 290281
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ (http://performancemanager4.successfactors.com//RCI/Rogers_Recruitment_FAQ.pdf) .
Posting Notes: No Selection
#LI-LV1
Location:
Sydney, NS, CA
Glace Bay, NS, CA
St Peters, NS, CA
Being a Rogers team member comes with some great perks & benefits including:
· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs
*available for full-time and part-time permanent employees, some restrictions apply
Looking for career guidance and inspiration?
Catch up on the latest episodes of For the Love of Work (https://fortheloveofwork.ca/) podcast with Dr. Sonia Kang.
Job Segment: Call Center, Customer Service Representative, Network, Telecom, Telecommunications, Customer Service, Technology
