Sr Manager Fraud Detection
At Rogers, we put our customers first in everything we do. We’re committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast. Our Customer Experience team is energetic, empathetic, and dedicated to making a difference – they’re passionate about people and ready to do whatever it takes to keep us connected to a world of possibilities and the memorable moments that matter most.
If you’re someone who’s excited by a challenge, takes initiative, and moved to make a difference, you’ll find success here. We’re growing our customer experience teams and are looking for team members who are committed to make more possible for our customers and Canadians every day.
Think you’re up for the challenge and the fun? If so, consider the following opportunity:
Senior Manager, Fraud Prevention Role
Fraud Management is looking for a dynamic, influential and results driven leader to join the team in the role of Senior Manager Fraud Prevention . Reporting to the Senior Director Credit Risk, Collection & Fraud Management, the successful candidate will be responsible for overseeing prevention strategies, rules, and fraud decision systems to minimize fraud losses and attacks. The Senior Manager will lead and oversee a technical team as well as collaborate across various groups including but not limited to Credit, Fraud Operations, Finance, Sales and Product playing a key subject matter expert role to provide guidance on best practice how to minimize exposure to fraud losses, create appropriate level of friction and preventing various kinds of fraud. The candidate will collaborate with industry experts, leading vendors, and market participants in order to continue to improve, predict and be proactive in creating strategies that anticipate and prepare for potential fraud attacks, establish best practices for customer identification and validation and using analytics to prevent fraud losses.
Responsibilities:
Create and maintain comprehensive preventive fraud strategies while managing false positive rate
Create and monitor reports, analysis, and datasets based on business needs to monitor Roger’s fraud prevention mechanisms
Build fraud models within the Fraud Systems using various techniques including ML
Oversee and support technical changes being implemented into the production environment
Work with outside vendors for support and development relating to various preventative solutions
Ongoing monitoring of different fraud patterns and once identified define actions to prevent them
Constantly balancing customer friction, validation/KYC costs and Fraud losses
Work with Data Scientists and Data Engineers to build and maintain analytical models and rules that minimize false positive rates and complexity of operations
Provide strategic leadership in Fraud Analytics defining the scope of models that needs to be build
Proactively look for ways to improve our fraud prevention tools including (models, third party data sources and latest technology)
Provide timely and accurate input into the monthly reports, that explain impact of rules or preventative techniques on fraud savings or gaps as well as operational impacts of those changes
Monitor daily and weekly reports on departments prevention activity
Initiate projects and collaborate with other key partners including IT and delivery teams to drive prioritization and implementation of projects that focus on fraud prevention
Work closely with Sr. Manager of Fraud Detection to minimize impact to service levels when new rules or techniques for fraud prevention are introduced
Create business cases with collaboration with Finance to help prioritize capital expenditure asks and capital planning cycles
Develop and maintain ongoing prevention roadmap that enables Rogers strive to be best in class Fraud prevention team by canvassing and maintain relationship with industry experts
Qualification:
Post-Secondary education, preference in STEM related specialization
Basic knowledge of data science concepts, typical models, and their uses in Fraud Analytics
Proven ability to lead cross functional and technical teams to reach desired outcomes with focus on how to translate business problems needs from non-technical to technical colleagues
5+ years in Fraud, developing end to end solutions and analytical strategies to prevent fraud
3+ years in telecommunication industry with deep expert knowledge on KYC, identification and prevention solutions focused on specific needs of the sector
Ability to create presentations, analyses and business cases and present them to wide range of audiences with ability to adapt to technical and seniority levels
Proven track record to influence, build relationship and stake holder management in order to articulate fraud risks and their exposure to financial losses as well as ways to prevent them
Experience to lead technical teams with focus on development and career growth
Ability to multi-task and handle competing priorities including special projects as needed
Knowledge of Fraud activity and trends in Canada and globally affecting Telco’s; fraud prevention best practices and initiatives, including those of other Telco’s; business impacts of fraud; internal processes and policies an asset
Excellent organizational skills and clear and concise communication
As part of the recruitment process, candidates will be required to provide consent for and successfully pass a criminal background check and credit check.
Schedule: Full time
Shift: Day
Length of Contract: No Selection
Work Location: 333 Bloor Street East (824), Toronto, ON
Travel Requirements: Up to 10%
Posting Category/Function: Call Centre Operations & Credit Operations and Fraud Management
Requisition ID: 276109
Together, we’ll make more possible, and these six shared values guide and define our work:
Our people are at the heart of our success
Our customers come first. They inspire everything we do
We do what’s right, each and every day
We believe in the power of new ideas
We work as one team, with one vision
We give back to our communities and protect our environment
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ (https://performancemanager4.successfactors.com//RCI/Rogers_Recruitment_FAQ.pdf) .
Posting Notes: Corporate
Location:
Toronto, ON, CA
Hamilton, ON, CA
Pickering, ON, CA
Montreal, QC, CA
Burnaby, BC, CA
Scarborough, ON, CA
Mississauga, ON, CA
Kitchener, ON, CA
Etobicoke, ON, CA
Saint John, NB, CA
Kelowna, BC, CA
Brampton, ON, CA
Ottawa, ON, CA
Richmond Hill, ON, CA
Moncton, NB, CA
North York, ON, CA
Being a Rogers team member comes with some great perks & benefits including:
· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs
*available for full-time and part-time permanent employees, some restrictions apply
Looking for career guidance and inspiration?
Catch up on the latest episodes of For the Love of Work (https://fortheloveofwork.ca/) podcast with Dr. Sonia Kang.
Job Segment: Fraud Prevention, Call Center, QC, Outside Sales, Telecom, Security, Customer Service, Quality, Sales, Technology
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