Log In

Don't have an account? Sign up now

Lost Password?

Sign Up

Password will be generated and sent to your email address.

Automotive Jobs

Rohit Group Looking for Warranty Coordinator at Calgary, Alberta, Canada Full Time


Are you Bold?

Work for an organization that puts community at the heart of everything it does. Embrace work that is challenging, hard, dynamic, and fulfilling. Be a driver with a grit and determination that is deliberately sought. Build strong relationships with smart, knowledgeable, and diverse people.

Warranty Coordinator

The warranty coordinator is responsible for providing excellent customer service and support. You will ensure that customers have a positive experience with their warranty and seasonal items, resolving any issues they may have in a timely and professional manner. You will also be responsible for maintaining accurate records of warranty coverage and claims.

What we look for?

  • Completion of a diploma or certificate.
  • At least three years of customer service experience
  • At least one year of experience in an office environment
  • General knowledge of residential construction is an asset
  • Knowledge of building code and safety code requirements is an asset
  • Basic knowledge of Alberta New Home Warranty policies is an asset
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines
  • Strong analytical and problem-solving skills
  • Strong leadership skills
  • Ability to prioritize tasks
  • Ability to function well in a high-paced and at times stressful environment
  • Proficient with Microsoft Office Suite or related software
  • Desire for continuing education and personal development

What will you do?

  • Responsible for customer communications for all seasonal inquiries
  • Responsible for obtaining updates from the Construction team and maintaining seasonal tracking sheet
  • Communicate directly with trades on failed inspections for seasonal items
  • Update all documents to the on line portal
  • Respond to all customer queries via phone or email within 48 hours upon receipt
  • Booking all walk-throughs and inspections (includes construction process walk throughs (electrical and cabinets), pre-possession inspection, pre-occupancy walkthrough and possession, one-month walk through, and one-year walk throughs)
  • Coordinate with other departments as required to facilitate above bookings
  • Manage Outlook calendar for Warranty Technicians for customer appointments
  • Diagnose customer concerns and triage accordingly
  • Schedule initial trade days with homeowners and required trades
  • Create work orders and send to each trade as required
  • Create and send purchase orders to trades for non-warrantable work
  • Generate back charges as required
  • Follow up on open work orders if not closed in a timely manner
  • Building Assessment Report (BAR), including coordination with building envelope consultants, ANHW, and homeowners. All admin required for BAR.
  • Update requires systems and processes on any correspondence with homeowners and updates from trades or field techs
  • Document management and general administration, including but not limited to:
    • Warranty deficiencies on possession
    • Provide homeowners with necessary documentation
    • Electronic filing of all required documentation
    • Performs other related duties as assigned

    Rohit University customized learning & development program.

    Competitive health, dental, and insurance plans.

    $600 annual health & personal spending accounts.

    $1,200 annual phone & computer allowances.

    100% employer-matched RRSP.

    Corporate wellness program.

    Opportunities for growth & mentorship.

    Employee discount on Rohit products.

    And so much more!

    Powered by JazzHR

    je8FwANJEv

    Job Overview

    • Date Posted:
    • Expiration date: July 5, 2032
    • Job Title: Rohit Group Looking for Warranty Coordinator at Calgary, Alberta, Canada
      • Apply for job

      Apply For This Job

      • Send Application
      • Apply with Resume
      Upload your CV/resume or any other relevant file. Max. file size: 512 MB.

      You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.