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Who We Are:
Are you looking for an organization that provides more than just a pay cheque and a desk to sit at? Of course you are. Does having a healthy work-life balance, an engaging work environment, and a management team who genuinely cares about the success of everyone around them sound appealing to you? Of course it does.
Are you looking for an organization that provides more than just a pay cheque and a desk to sit at? Of course you are. Does having a healthy work-life balance, an engaging work environment, and a management team who genuinely cares about the success of everyone around them sound appealing to you? Of course it does.
We pride ourselves on developing relationships with clients that look to the long term. The same is true with our staff. Join our team of first in class professionals and embark on the every day journey of successfully transporting our clients’ goods on time and on budget with us! We offer great working conditions, possibilities for advancement and professional development.
The Role:
Our import team at the Montréal head office is currently looking for a Customer Service, Import specialist. The main responsibilities are to prepare import manifests, arrange container delivery and unloading, and distribute manifests to consignees. The successful candidate is also responsible for responding to client inquiries on all matters relating to the client’s activities and communicate with agents to obtain cargo status and to ensure service standards are maintained while offering excellent customer service.
You Will:
Monitor all aspects of the documentation and movement of cargo for clients
Prepare quotes and follow up with clients on the status of the quotes
Prepare customs manifests in accordance with agent’s consolidation documentation
Distribute manifests, secure bills of lading, and collect freight payments
Perform tracing and traffic functions as required by clients
Keep clients aware of any delays or diversions of their shipments
Respond to all client inquiries in a timely manner with accurate information
Help clients in resolving issues or disputes
Ensure the highest level of quality service is being maintained
Provide support for other employees in the department
You Have:
Good customer service skills and a desire to provide total client satisfaction
Successful completion of CIFFA Education Program
2 years general forwarding or marine transportation experience
Excellent computer skills
Spoken English (French an asset)
Good communication and organizational skills
Post-secondary education
Work Perks:
A small, supportive team with a family-feel
Quarterly social events (BBQ’s, sporting events, etc)
Professional development opportunities
Certified as one of the top 50 Best Workplaces™ in Canada for 2022!
Phenomenal work-life balance
Company culture that fosters genuine camaraderie
Rome Logistics Group is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please let us know. Rome Logistics Group is an equal opportunity employer.
