RouteThis Looking for Senior Data Analyst at Remote Full Time

Senior Data Analyst
Virtual/ remote work arrangements available.
RouteThis is a region of Waterloo success story whose time has come to level up and we’re on a mission to help companies intelligently automate their support teams for amazing customers such as Facebook/Meta, Amazon, Wyze, Start.ca, Telus, Traeger, NordicTrack, and more.
If you’ve had to call tech support, and been frustrated by long queues, unhelpful agents or unresolved issues, you know the pain RouteThis addresses. Our products are changing the tech support world with mobile and self diagnostics solutions at the center and we are looking for amazing talent to join us and build products to revolutionize this $15 billion dollar industry.
Reporting into the Director, Customer Experience our ideal candidate would focus on the use of data produced by RouteThis and Customers to determine if pilots or ongoing engagements show positive ROI, or future ROI for the Customer. They rely both on a strong understanding of data and analysis techniques as well as the ability to understand the story that the data tells.
In this role you will:

• Analyze RouteThis data and merge with customer data to produce complex ROI analyses
• Work as part of project teams for Pilots and/or with Customer Success teams to demonstrate ROI from RouteThis usage
• Collaborate with customer data analysts to influence data collection and analysis process and align best practices
• Own data schema and align customer data stakeholders to generate data to the schema defined
• Take a leading role in determining if there are errors or risks associated with data being produced by customers
• Dictate required data format for pilots and other engagements
• Work closely with the Sales and Success teams to package up data insights into good news/ROI stories and help deliver and discuss with customers
• Enjoys leading the charge in data-related activities, not just sitting in the background
• Can lead calls directly with Customers when data is being discussed
• Can interpret data to tell a story and figure out the real-world impact of the interpretation
• Has previously acted as data analyst/lead for SaaS pilots
• Can ask questions to understand the source of data and if that underlying source is trustworthy

Requirements
You bring to the table:

• 3+ years experience completing data analysis for the purposes of ROI and/or Pilots
• Strong and advanced excel skills
• Experience in Kibana or a similar data visualization platform
• Experience working with large data sets (larger than you can open on a desktop PC)

Do you feel like you’re able to tackle this role? Show us what you got! We absolutely don’t expect applicants to check off every box for any of our positions, and welcome you to apply if you feel like you are an excellent fit.
Benefits
Who we are:
RouteThis is a fast-growing tech company that is changing the way ISPs and Smart Home companies handle technical support around the world. Instead of dealing with frustrating, long support calls where agents are unable to accurately identify issues, the RouteThis platform gives technical support teams the answers they need to immediately identify and resolve customers’ issues – or help customer to solve it themselves before even needing to call.
We are headquartered in the Waterloo Region and our customers are all over the globe.
If you want to work on the next generation of network diagnostics that provides a disruptive new approach for tech support teams, you should be working at RouteThis!
Why RouteThis?

• Growth: As a rapidly growing startup, we’re constantly facing new challenges and prefer to promote from within. By working with us, you can jumpstart and shape your career.
• Team: At RouteThis you’ll be working on a highly-motivated team full of the best talent you can find. We’re carefully selective on who we hire as we’re a close team.
• Fun: Monthly team social events, and weekly team lunches and happy hours are all part of our culture. We never forget that work should also be fun.
• Perks & Benefits: We offer competitive salaries and a generous benefits package.
• Location: Located in the Waterloo-region in downtown Kitchener, we offer flexible work arrangements including hybrid and virtual options.

Please note: We thank all applicants for your interest in RouteThis. Only those applicants selected for an interview will be contacted. Agency calls will not be accepted.
RouteThis is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. Please let us know if you require an accommodation due to a disability and we will work with you to address your needs.