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At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
Job Title
Insurance Advisor, Home & Auto
Job Description
What will you do?
Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
Provide insurance advice and solutions to clients based on their needs and ensure clients are charged premiums that correspond with risks
Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the point of first-call, demonstrating the ability to connect through discussion and escalate as necessary
Demonstrate a solid understanding of regulatory risk when writing and updating new business policies
Apply critical thinking during client interactions in order to identify and analyze acceptable and unacceptable risks
Perform front-line underwriting of Home and Auto policies
Use procedures effectively and seamlessly during calls
What do you need to succeed?
Must-have
Willingness and ability to successfully obtain the General Insurance License (Other Than Life) for all provinces
Flexibility to work a variety of shifts as our centre is open extended hours in order to better help our clients
Ability and willingness to work independently and remotely from a home office location
Excellent oral and written communication skills
Nice-to-have
Currently OTL Licensed
Bilingual, fluent in French and English
Post-secondary education or the equivalent
Knowledge of insurance products (Home & Auto, Life, Travel)
Proven professional sales experience, and success in meeting and exceeding sales targets in a contact centre environment
Job Summary
We are looking for dynamic individuals with a passion for helping people to join our fast-paced Home and Auto team at the RBC Insurance Advice Centre. As our Licensed Insurance Advisor, you will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs. Your ability to provide superior customer service, build rapport and gain the clients’ confidence will be critical to your success. With the ultimate goal of strengthening client relationships, you will contribute to an individual and team sales plan, successfully achieved through spotting opportunities, selling solutions and referring to partners.
The Home & Auto Advice centre is open Monday – Friday, 8:00am – 8:00pm and Saturday 8:30am – 4:30pm. Successful candidates must be fully flexible to work a variety of shifts within these business hours.
Address:
MISSISSAUGA, Ontario, Canada
City:
CAN-ON-MISSISSAUGA
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
Insurance
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2022-04-05-07:00
Application Deadline:
2022-05-31-07:00
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.
