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About the job
Book and Issue tickets for passengers on scheduled flights. Provide customers with accurate information about Royal Jordanian flights, times, dates and tickets’ prices.
Duties & Responsibilities:
- Handle customer requirements/requests professionally ensuring minimum complaints
- Inform clients of essential and accurate travel information, such as travel times, flights , availability , transportation connections, prices , Make and confirm reservations, explain rules and give quotes and fares, issue their tickets and arrange Hotel vouchers for certain destination if needed
- Issue Tickets and collect deposits or payments by credit card charge, check or cash.
- Issue & collect excess baggage charges
- Follow up and coordinate with customers to meet their requests
- Assist in re-scheduling cancelled or delayed flights
- Process tickets refund or compensation and coordinate to handle the refund amount/Cash to customers
- Obtaining & coordinating for the process of issuing employees tickets or discounted tickets
- Implement airlines polices & procedure and insure that quality standards are met
- Handle & coordinate special passenger’s needs & requests such as medical cases , stretcher case , UMNR.
- Promote RJ special offers & services such as CIP lounge , Go crown, RJ mobile application/ website
- Coordinate & communicate with RJ Outstations offices regarding special fare tickets and rules
- Compile daily balanced sales transaction reports and deliver the cash to the accountant at the end of each day.
- Book and issue rail way tickets for certain destination
- Perform other related duties as assigned from the direct Supervisor/Manager.
Knowledge & Skills Required:
- Communication Skills
- Negotiation skills
- Local laws
- Decision making
- Problem solver
- Ability to work under pressure.
- Travel industry knowledge
- Reservation and ticketing knowledge
Qualifications:
- Minimum 2 years of airline sales experience
- Bachelor’s Degree in Marketing, Business Administration or any related field
Only candidates under consideration will be contacted.
