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REIMAGINING FLEXBILITY – RSM’s goal is to offer flexibility in when, where and how you work to help you manage your unique professional and personal priorities while still delivering excellent RSM experiences for your clients, colleagues and communities. As such, this role is open to locations in close proximity to one of our many offices in the United States.
The Talent Specialist is a member of the Talent Operations & Delivery team and primarily responsible for resolving basic employee and owner questions pertaining to RSM total rewards and employment policies. Provides resolution by responding to incoming calls, chats, and inquires using RSM’s case management system and processes. Maintains a consistent employee experience including prompt and efficient responses to inquiries personalized for employee’s circumstances.
Job Responsibilities:
- Quick resolution of employee and owner inquiries within the appropriate SLA’s for the best possible experience.
- Effectively researches questions and provides accurate responses while demonstrating care and confidence.
- Ensures appropriate and accurate case escalation to stakeholders in accordance with defined policies and procedures.
- Leverage systems, policies, and procedures to document cases in the ServiceNow tracking system.
- Uses the knowledge database for consistent responses. Identifies when a knowledge document is to be created and/or updated.
- Maintains a solid understanding of total rewards and policies for all RSM entities including employee benefits, payroll, employment policies, recognition, development, flexibility, and all other talent policies and programs. Stays on top of benefit and policies changes.
- Assist with new hire orientation, coordination and delivery.
- Other duties and projects as assigned.
Minimum Requirements:
- 1 year HR experience or related experience
- Bachelor degree in business, or related field, or at least 2 years of HR related job experience
- Knowledge of employee benefit programs and HR policies
- Strong communication skills both verbal and written
- Customer service, problem solving, and issue resolution abilities
- Ability to work a flexible schedule to accommodate different time zones including overtime during certain times of the year
- Handles sensitive and confidential information with discretion
- Knowledge of Word, Outlook. PowerPoint and Case Management software
- Must be be available to work PST work hours
- Bilingual – English/French (preferred)
In accordance with applicable law and RSM policy, prospective hires will be required to demonstrate that they have been fully vaccinated for COVID-19. If not vaccinated for COVID-19 they must qualify for an accommodation to this vaccination requirement or participate in testing.
Currently, RSM does not intend to hire candidates for entry level positions who will need, now or in the future, RSM sponsorship through any non-immigrant visa category such as the H-1B, H-1B1, E-3, O-1, or TN.
RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at [email protected]
You want your next step to be the right one. You’ve worked hard to get where you are today. And now you’re ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you’ll move quickly along the learning curve and our clients will benefit from your fresh perspective.
Experience RSM. Experience the power of being understood.
RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.
