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Start your career with Ryder today!
About Ryder
For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.
We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture.
Summary
The Customer Service Associate will support the shop management process with heavy focus on timely customer communications and scheduling, repair follow-up and maintenance file management.
Work Type: 18-month contract (MAT Leave coverage)
Wage: $20 -$23 per hour, paid weekly
Working Hours: Monday to Friday, 7:00am to 4:00pm
Responsibilities
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Improve the quality and consistency of customer communications and meet customer’s expectations.
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Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction
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Enhance branch productivity through effective work scheduling and planning
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Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up
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Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
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Coordinate outside repair with vendors and customers
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Effectively handle all incoming shop calls
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Clerical duties within the shop operations which include vehicle maintenance files
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Process all Account Payable
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Create repair orders for technicians
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Performs other duties as assigned.
Qualifications
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H.S. diploma/GED required
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1-3 years of Customer Service with issues resolution experience preferred.
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Strong computer skills including spreadsheets and word processing software advanced required
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Detail oriented with excellent follow-up practices
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Strong verbal and written communication skills
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Apply effective phone skills
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Capable of multi-tasking, highly organized, with excellent time management skillsh
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Flexibility to operate and self-driven to excel in a fast-paced environment
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Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
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Ability to work independently and as a member of a team
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Strong computer skills including spreadsheets and word processing software advanced required
Should you have any questions about this job, application process etc., please feel free to contact our recruiter according to the information below:
Recruiter: Kathy Zhang:
Phone:+1 819 412 4813 ( this phone number can only receive text message or voicemail, we will respond to your questions asap)
Email: nanzhang@ryder.com_
Business Hours: M to F, 8:00am to 5:00pm EST
Job Category: Operations and Support
Ryder is an equal opportunity employer. We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.
In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply please contact us at 226-213-4040.
Ryder est un employeur offrant l’équité en matière d’emploi. Nous valorisons la diversité et l’inclusion en milieu de travail et nous encourageons tous les candidats qualifiés à postuler, y compris les femmes, les minorités visibles, les autochtones et les personnes avec un handicap. (L’emploi du genre masculin dans ce texte ne se veut pas discriminatoire et n’a pour but que de l’alléger)
Conformément à son engagement envers la diversité et l’inclusion, Ryder accueille et encourage les candidatures de personnes handicapées. Des accommodements peuvent être proposés sur demande pour les candidats qui participent à toutes les sphères du processus de recrutement, de sélection et d’évaluation. Si vous nécessitez un accommodement, veuillez informer le représentant des ressources humaines de la nature de l’accommodement souhaité afin que nous puissions discuter de vos besoins avec vous. Si vous avez besoin d’assistance pour postuler, veuillez nous appeler au 226-213-4040.
Job Seekers can review the Job Applicant Privacy Policy by clicking HERE.
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