Ryerson Students’ Union Looking for Member Services Coordinator at Toronto, ON Full Time

The Member Services Coordinator leads the Ryerson Students’ Union’s (RSU’s) direct interaction with its student-members, primarily through the Ryerson Students’ Union Member Services Office, or other designated front-line facilities.

Duties:
Responsible for the efficient operation of the RSU’s Member Services Office as the organization’s focal point for providing information and referrals related to the resources and services it provides.

Primary staff person to oversee the operation, sales and administration of:

* Tickets for RSU events and other campus events and functions as determined by the Employer Selling of other merchandise as determined by the Employer (These are now sold at Copyrite)

* Distribution of pamphlets, leaflets, or other informational devices of the RSU, CESAR and the Canadian Federation of Students

* Distribution of International Student Identity Cards (ISICs)

* Providing general information and referrals where required to RSU members and the Ryerson community.

* Responsible for the administration of RSU’s participation in any “Volume Incentive Purchase” or similar programs, such as, the Toronto Transit Commission program in past. Ensures that all aspects of RSU’s agreement with the vendors are respected, as related to the discounted sale to members and the Ryerson Community.

* Responsible for administration and marketing, in conjunction with the Management, the Internal Coordinator, and Canadian Federation of Students, of RSU’s participation in the International Student Identity Card service.

* Identifies opportunities to assist in the efficient provision of information, services, and resources related to other areas of RSU, where such opportunities fall within the mandate of the Member Services Office.

* Works with Management and the associated service partner on developing and executing marketing plans, outreach strategies and associated activities for the services mentioned above, including but not limited to the programs that already exist.

*Responsible for getting sponsorship for the RSU throughout the year Provides advice and recommendations to Management as required regarding the delivery of the above mentioned programs, including any contracts or agreements related thereto, and the delivery of new services and products in response to student needs and wants.

* As time permits, assists with other duties as assigned.

ADMINISTRATION

Ensures supplies are ordered for the administration of the Member Services Office service.

Prepares and reviews daily cash reports, monthly inventory reports, cheque requisitions, and other records of operation for submission to the Finance Controller and Executive Director.

Maintains and verifies cash floats.

Ensures that a monthly inventory of all supplies and stock is conducted and costed, and maintains awareness of current pricing issues.

Periodically assesses equipment needs of the Member Services Office, researches new equipment, and makes recommendations to Management as required.

Prepares annually an analysis of the operations of the Member Services Office including service improvements, expenditure and policy recommendations.

Prepares and provides a detailed monthly report that includes an analysis of sales, inventories and current operating issues to Management.

Maintains and updates current staff manuals for the Member Services Office. PERSONNEL
Monitors and directs the work of the part-time Member Services Office staff.

In conjunction with the Management participates in the hiring, supervising, training and disciplining of part-time, work-study or summer personnel.

Ensures that staff of the Member Services Office receives the necessary training to ensure they are adequately familiar with RSU’s, CESAR’s and the Student Centre’s resources and services. Works with Management on the development of proper training programs to reach these goals.

Schedules all part-time personnel, monitors part-time hours and submits bi-weekly payroll records to the Financial Controller.
Supervised by and reports to the Executive Director.

Job Types: Full-time, Permanent

Salary: $58,600.71 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Paid time off
• RRSP match
• Vision care

Schedule:

Education:

• Bachelor’s Degree (preferred)

Experience:

• administrative assistant: 3 years (preferred)
• receptionist: 2 years (preferred)