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Summary
Acts as the first point of contact between the Human Resources Department and employees for basic enquiries related to all HR associated matters and according to established policies, procedures and guidelines. Provides high quality customer service while ensuring smooth and effective communication and prompt response for all HR related queries. Able to work autonomously and assist in human resources functions such as administration, recruitment and selection, training and development, and staff engagement. Provides timely and effective clerical support to HR programs, services and events, including the coordination of logistics and resources.
Reports to: Human Resources Manager
Key Duties & Responsibilities:
Organizational Support:
First point of contact for internal customers on enquires related to HR matters based on established processes and guidelines
Oversees the HR Support ticketing system, ensuring HR enquiries are resolved or distributed to the correct HR team member for resolution
Provides administrative support in implementing human resources programs and services with established processes and guidelines
Supports the management of HR pages in the internal Portal and external website
Recruitment and Onboarding:
Processes documents related to recruitment and onboarding
Prepares and administers job postings
Pre-screens candidates
Schedules interview arrangements
Undertakes reference and background checks
Prepares employment documentation
Provides administrative support to the new employee onboarding process, including compiling and confirming all onboarding documents and orientation schedule
Supports and/or delivers new staff onboarding sessions
Training & Development:
Supports and/or delivers training to promote organizational awareness on internal policies and procedures and related employment legislation
Supports and or/delivers training on new policies and procedures in areas such as recruitment and selection, benefits and health and safety
Staff Engagement:
Assists the planning and organization of events to promote staff morale and health & wellness programs
Assists internal committees related to staff engagement
Prepares the HR Newsletter
Administration:
Maintains and updates confidential employee records and filling systems, including preparing and imputing paperwork for new hires and internal staff changes
Issues employment letters
Issues employment verification letters
Administers vacation and absence records
Administers team agenda and schedules meetings, interviews, and other HR events
Maintains HRMS and HR SharePoint
Process new employees, changes and terminations
Conducts exit interviews
Creates and submits PO’s for Department purchases and vendor contract management
Performs other related HR duties as assigned
Qualifications & Experience:
Post-Secondary education specializing in Human Resource Management or suitable combination of education, training and experience.
Minimum of two (2) year of experience in Human Resources, or a combination of education and experience
Experience with HR databases and HRIS systems
CPHR designation an asset or working towards the designation
Previous experience working with non-profit organizations an asset
Job Skills & Abilities:
Strong oral and written communication skills
Strong customer service focus
Ability to effectively collaborate in a team environment and able to work independently
Strong organizational and time management skills
Strong interpersonal and problem solving skills
Knowledge of administrative and clerical procedures
Meticulous attention to detail, particularly in maintaining files and records
Basic analytical skills to conduct research, carry out analysis, and prepare basic statistics
Displays tact, diplomacy, good judgement and use discretion with highly confidential and sensitive employee information.
Fluent in English; second language an asset
Computer proficiency in MS Office applications and HRIS/HRMS systems
Additional Information:
Flexible with work schedules involving the occasional evening/weekend work due to participation in project events.
Criminal Record Check Required
