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At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.
Did we catch your attention yet?
If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada…and have a ton of fun…. then please keep reading!
Position Summary:
In this fast-paced and very dynamic department, the Returns Authorization Rep is responsible for reviewing a high volume of return Authorization requests for defective products and proceed according to guidelines with approval or decline. Maintain high level of professionalism while communicating to customer the status of their request as it is within their discretion to make decisions whether returns should be accepted or not. Train qualified customers to use the system to upload requests and guide them through system errors. Assist the Service department by issuing approved credits to customers for un-repairable products.
Duties and Responsibilities:
- Prioritize and sort workload.
- Filter and reviewing incoming customer’s requests and follow guidelines in qualifying customer’s requests.
- Communicate with customers on missing information.
- Select customer account number carefully and cross reference product purchase with previous sales history.
- Confirm that product are purchased by the customer from SECA directly and not through other dealers
- Enter Return Authorization information to GERP.
- Attach RMA request, proof and all photos submitted to support the request.
- Electronically submit approved Return authorization info and forward instruction to customer to ship the products.
- Explain return policy to customer and provide professional reasons for rejecting requests.
- Handle 1st and 2ndcustomer’s escalations and minimize further customers escalations to Sales Management
- Ensure all RMA requests are processed in a timely manner.
- Link all the back up to SAP (GMP system).
- Issuing credit notes for service RMAs.
- Assisting with Cash collection when needed.
- Assisting in preparing assigned reports when needed.
Requirements:
Education:
- Minimum High School Diploma or equivalent.
Knowledge:
- Bi-lingual French /English is an asset
- Intermediate proficiency in MS word, Excel, Outlook
- Understanding of basic accounting principles
- Strong oral and written communication skills, presentation skills.
- Demonstrated ability to interact with all levels within the SECA organization, customers and finance agencies.
- Ability to deal with irate customer and guide them thru the reasons of rejecting their request.
- The ability to work with others, including all levels of staff, and customers with opposing views to bring final resolution to disputes.
- Ability to plan, organize and prioritize multiple and simultaneous tasks.
- Speed and attention to details
Experience:
- Minimum 2 years of related experience preferably in accounting or credit field
- Experience with an ERP system (preferably SAP) is an asset
Samsung is an equal employment opportunity employer.
Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.
We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.
Job Type: Full-time
Schedule:
- 8 hour shift
Application question(s):
- Are you legally eligible to work in Canada?
