Log In
Sign Up
SBS Drivetec is a fast-paced and rapidly growing automotive manufacturing company committed to providing top-notch products and services to our customers. We take pride in our dedication to innovation, quality, and customer satisfaction. As we continue to expand, we are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative.
Your day to day duties include:
- Primary contact to mange customer orders and deliveries
- Manage customer blanket orders and contracts
- Mange and update contract pricing
- Monitor and update customer orders using EDI or email
- Manage and arrange shipments and carriers and exports
- Communicate with customers regarding deliveries, orders, invoices.
- Complete and submit USMCA documentation and B10 export documents
- Manage customer Masterfile records
- Support accounts receivable and customer past due payments
- Create Credit and debit notes
- Support submission of quotations and tracking log
- Manage pricing files and changes
- Understand customer requirements, receive, and manage correspondence and work with relevant departments
- General customer communication and support for contracts and commercial activities
- Prepare documentation to support requests
- Track, review, and record customer special instructions
- Coordinate, log and circulate customer ratings
- Review, manage and circulate customer manuals
- Review contracts and legal documents
- Participate in project teams, internal and external
- General administrative duties as assigned
- Provide back-up to other staff
Education & Experience:
- College Diploma in Business or Marketing
- Experience preferred in the automotive manufacturing industry and working knowledge of IATF 16949 standard
Professional Experience:
- Minimum of two years in sales administration, marketing, customer service or purchasing
- Proficient with Excel and MS Office products
- Excellent communication skills, self-starter, and professional approach
Special Knowledge:
- Must be detail oriented and work independently.
- Problem solver and team oriented
- Additional languages, German or Spanish an asset
- Results-oriented and proactive attitude
- Technical minded and resourceful
Interested in this job? Apply today! We offer you the following:
- Casual dress
- Company events
- Flexible work environment
- Dental care
- Extended health care
- Paid time off
- RRSP with company match
- Profit Sharing
Job Type: Full-time
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Barrie, ON L4N 6L2: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (required)
