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We’re Hiring!
We’re looking for brilliant thinkers to join our #Rocketeers. If you’ve ever wondered what it’s like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.
What is ScalePad?
ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in 3 major cities of Canada; Vancouver, Toronto and Montreal. However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.
Our success is no accident: Our award-winning platform strengthens connections between Managed Service Providers (MSPs) and their clients. Trusted by more than 10,000 partners worldwide, ScalePad’s applications are used by MSPs to improve their clients’ overall IT environments and enhance the client experience. The Best Apps in Your Stack™️ deliver actionable insights that lead to enhanced service delivery through automated data collection and analysis.
You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.
Your Mission if you choose to accept.
Responsibilities.
- Provide technical customer on boarding via email and phone
- Gain unique insights into how tens of thousands of IT professionals operate.
- Ensure new customers are engaged throughout the onboarding process
- Follow up with new partners and overcome any hurdles to ensure adoption
- Ensure existing partners remain engaged with the platform, providing product updates and guidance on best practices
- Provide an introductory call with the internal Support Team to welcome new partners to the product
- Schedule multiple Zoom calls with the customer’s technical team to walk through setup, configuration, and best practices.
- Liaise with the support team if any technical issues or limitations arise during the onboarding process.
- Have a flexible schedule on rotating days to allow flexibility to our customer base in other parts of the world (UK, AUS)
- Respond to customer requests in a timely manner.
- Responsible for handling any billing or account-related questions.
- Process account upgrades, downgrades, and cancellation requests. Reaching out to customers requesting to cancel and attempting to prevent churn.
- Ensure existing partners remain engaged with the platform, providing product updates and guidance on best practices
Qualifications.
- Have exceptional verbal and written communication ability (you need to be fluent and highly proficient in English)
- Experience with Managed Service Providers and ConnectWise
- Dedicated to great customer service
- Adaptive and have no problem constantly learning about a changing technical product, even when it’s a little out of your depth.
- Are creative, collaborative, optimistic, communicative, intellectually curious, and clever.
- Able to quickly iterate and improve as a perpetual learner and teacher.
- Have a strong sense of time management.
- Pay incredible attention to detail
- Have a proven ability to multitask, stay organized, and work rapidly in time-critical situations.
- Ability to build rapport with our partners
- A strong desire for continued professional growth
Perks, Perks, Perks.
- Mentorships by industry veterans with a 100% track record of industry success in funding and scaling software companies creates endless career opportunities
- Training and professional development budget provided to help advance your career and skills (available every year to every employee)
- World-class offices and facilities in downtown Vancouver and Montreal, for locals seeking a hybrid experience
- Brand new, top-of-the-line hardware, and equipment providing an ideal working environment either at home or in the office
- A top benefits package including 100% extended health and dental
- Monthly stipend to assist with creating the best hybrid work experience.
- Employee Stock Options provided to all eligible employees!
Work-Life Balance.
We love our #Rocketeers! We value their work and recognize that to be a great #Rocketeer you have to have a work-life balance. Due to COVID-19 we have moved our teams to a hybrid model. This means the option to work in our Vancouver or Montreal offices, or work remotely, along with all the perks available to you for the ultimate work-life balance.
If you prefer to work from home, not a problem! If you want to be in the offices, that is great as well! Our team remains connected throughout the day, so there is never a dull moment and you still feel part of the community, no matter where you are working from.
Dream jobs do not knock on your door every day.
ScalePad is not your typical software company. When we hire you, we aren’t just offering you a job, but rather we are committing to investing in both you and your long-term career. You’ll help shape how this modern SaaS company operates and make a genuine impact on the future of our people, product, and partners.
We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role. We thank you for your interest. However, only successful applicants will be contacted.
Please no recruiters or phone calls.
