Science&Humans Looking for Medical Customer Experience Associate at Mississauga, Ontario, Canada Full Time

Company Description

Science&Humans is a hormone health platform that offers scientifically proven treatments and products to manage hormone health. We cover everything from diagnostics, treatments to delivery of medications on a single platform, and completely digitally from the comfort of your home. Our platform has served over 10,000+ customers, making us Canada’s largest hormone health platform. Our products, treatments, and devices cater to Hormones, Aging-well, Longevity, and Sexual wellness. We aim to revolutionize the way hormone health is managed and treated, by addressing the under-diagnosed and under-treated symptoms of hormone imbalances.

Science&Humans is seeking 2 detail-oriented Medical Customer Experience Associates to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:

• Respond promptly and professionally to customer inquiries and provide accurate information regarding medical products, services, and policies.
• Handle incoming calls, emails, and other forms of communication from customers, and ensure timely resolution of issues or escalation as necessary.
• Assist customers in navigating through various medical platforms and systems, providing technical support when required.
• Collaborate with cross-functional teams to troubleshoot and resolve customer issues, ensuring a high level of customer satisfaction.
• Identify and escalate emerging customer issues or trends to the appropriate department for further investigation and resolution.
• Provide product and service recommendations to customers based on their specific needs and requirements.

Qualifications:

• Proven experience in customer service or healthcare for at least 2 years
• Familiarity with medical terminology and protocols
• Strong communication and interpersonal skills
• Ability to multitask and prioritize work efficiently
• Ability to work independently as well as in groups
• Detail-oriented with excellent organizational skills
• Willingness to learn new things and adapt to changes
• Fluency in English and French a strong asset.

Job Type: Full-time

Salary: $22.00-$24.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Secondary School (preferred)