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We are recruiting for a Customer Success Manager to join our expanding team. We are looking for an ambitious team player who would relish the opportunity to make a huge contribution to a young company.
Our innovative platform enables more relevant, timely, and personal customer interactions that enable users to make more sales. Our clients include Life Science suppliers, Chemical Suppliers, Material Science suppliers, and CROs.
In our remote-first business, our culture of inclusivity, openness, flexibility and innovation is at the heart of the team and wider business. It is our culture that enables our exceptional people to do their best work, enabling us to deliver our roadmap to our several hundred science-based customers, at pace.
What are we looking for?
- You’ll have a proven track record of delivering a phenomenal customer experience.
- This person will lead and support new customers onboarding onto the SciLeads platform and remain their main point of contact throughout the life of the contract. So, you’ll be great at managing relationships of all levels and negotiating renewals.
- Influence strategy and product priorities to drive adoption and retention
- Build your network by working with the industry’s leading biopharma companies
We’re looking for someone with:
- Based in either Ontario or British Columbia
- 2+ years of Customer Success or Sales experience
- A science industry background is essential.
- Problem-solving ability, customer-centric outlook, and excellent communication skills
- Proven track record of successfully managing relationships and renewing your portfolio of Accounts
- Experience working with cross-functional teams (Sales, Marketing, Product)
- Customer-centric approach with excellent listening and organization skills
The Package:
- A competitive salary including a base salary and commission
- $1,150 to set up your home office space
- Excellent IT kit and tools
- Health care scheme
- Flexible working
- 25 days holiday and Bank Holiday (plus your birthday off!)
