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The following job posting and assessment questions were crafted by Kiinago Biinoogi Muskiiki (‘Our Children’s Medicine’ in English) in consultation with Indigenous Elders, Knowledge Keepers and other members of the community. Applications housed on this platform provide a unique opportunity for First Nations, Métis and Inuit job seekers to have the option of sharing their whole selves with potential employers, including their lived experience and transferable skills. For more information, visit ourchildrensmedicine.ca
Are you passionate about helping the people around you? Are you looking for a role that’s hybrid and has flexible hours to fit your schedule?
Scotiabank is looking for First Nations, Metis, and Inuit people to join our Customer Contact Centre team in Halifax, NS!
Our Customer Contact Centre team is the heart of our operation and is an inclusive, award-winning workplace that delivers authentic customer care for the people who use our bank. When you start your career with us, we offer support that’s been built around employee recognition, diversity, inclusion, and our core values: Respect, Integrity, Passion, and Accountability. We’re here to help you strengthen and develop your skills and introduce you to leaders at our bank that have a main focus on your success and development.
We also want you to have access to our growing Indigenous community within Scotiabank so that you have the opportunity to connect, share, and learn with our Indigenous team members and allies.
What to expect:
When you begin your role, supporting you in training and development is our main priority, and our devoted training team will guide you through our 9-week training program where you’ll be encouraged to be curious and ask questions throughout your learning journey.
- You’ll be joining a team of at least 15 new team members for 3 weeks to begin training and develop your banking knowledge with the aid of a pre-assigned coach
- You’ll be encouraged to learn at your own pace, learning one product at a time to maximize your opportunity to be as comfortable with our products as possible
- You’ll also have the opportunity to build supportive relationships with your team members and new manager
Training will begin after onboarding, and is from Monday to Friday, 8:00AM – 4:00PM AST for up to 8 weeks. We are seeking flexibility from candidates, as work schedules can be anytime within our hours of operation (24/7). Permanent, ongoing work schedules will be finalized with new employees approximately 4 weeks before the end of training. We are committed to providing our employees with a balanced working environment, and your work schedule will be fixed, once assigned, not subject to rotation.
Work From Home/Hybrid:
While you will begin your employment at the location above, once you to meet a variety of criteria, which includes but not limited to private workspace, internet bandwidth, tenure, and performance, you will potentially be provided the opportunity to work from home after 3 months as we work to be agile with regional health guidelines and regulations.
Additionally, you will:
- Participate in our Quarterly Incentive Program
- Attend coaching and development sessions and team meetings
- Development plans to build out your personal career aspirations through monthly meetings with your manager
- Ongoing training opportunities geared to help you build your skills and discover your full potential
- Opportunities to join areas of expertise focusing on, Loans, Credits Cards, Mortgages etc.
What we offer at Scotiabank:
- Employee banking fees privileges
- Pre-assigned allotted personal days to help with personal and cultural commitments
- An extensive suite of customizable benefits & Wellness programs
- Opportunities for long term savings (employee share program, RRSPs, pension)
- Access to thousands of internal learning courses
- Global Tuition Program
Interested? Come join our team, apply on HigherMe today and one of our recruiters will reach out to you as soon as possible!
Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
REQUIREMENTS
- Self-Identify as First Nations, Metis, or Inuit
- Strong oral/written communication skills
- High School diploma (or a recognized equivalent)
- Passionate about helping the people around you and able to initiate authentic and kind conversations with your customers
- Able to navigate computers and can easily use multiple platforms while assisting your customers
- Comfortable talking with your customers over the phone
Join Scotiabank and belong to a high-performing team with a passion for success.
