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Requisition ID: 148047
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Digital Factory is an innovation hub with a clear and well-supported mandate to transform the way banking technology is delivered, by re-imaging the customer experience, to deliver new digital value propositions. We have the support and experience of one of the world’s largest banks behind us and a talented, and growing, team of industry leaders driving us forward.
Do you want to help us reinvent how people bank? At the Scotiabank Digital Factory, we are passionate about transforming the customer experience.
We’re looking to fill our team with influencers, makers, creators and leaders who are flexible, curious, adventurous, versatile and responsive; and who are ready to roll up their sleeves in a collaborative and productive environment to get things done.
By joining our team, you will make an impact on our customers, the banking industry, and ultimately, the world.
About the role
The Scotia Digital Customer Onboarding (Welcome & Segments) Journey is looking for a Product Designer. Our mandate is to (1) identify and serve the unbanked/underbanked population, (2) create a seamless and personalized onboarding and welcome experience for our new customers, and (3) maintain a long-lasting relationship with our existing customers.
We’re looking for a motivated designer who is hungry to learn to join the team and bring their talent to own and to work with us to define the future of customer onboarding and relationship-building for millions of banking customers at Scotia Digital.
Is this role right for you?
You will participate and influence the design decisions for banking digital experiences that touch millions of our customers every day.
You will own projects end-to-end, from helping organize and facilitate Discovery workshops alongside product managers and service designers to design delivery (i.e. user flows, journey maps, low fidelity wireframes, high fidelity mockups and design specs, documentation).
You will understand our customers motivations and needs, leveraging rigorous design research and usability principles along with your intuitive design sense.
You will consider customers interactions and journeys and act as an advocate for their constant improvement through accessible and inclusive design principles and implementation.
You will partner and collaborate with Product management, Engineering, Marketing, Analytics, User Research teams and other key players to envision and build products that make our customer’s experience useful, engaging, and effective while supporting our business goals.
You will support and communicate with your scrum team partners (product managers, engineers, business lines) as the point person with help and guidance from senior product designers and product design lead through the conception, build and release of software features.
You will perform in an open environment, striving to be persuasive and engaging while being self- driven.
You will receive mentorship and work closely through 1:1s, feedback sessions, and performance reviews with the product design lead on identifying learning opportunities for career development.
Do you have the skills that will enable you to succeed in this role?
Bachelors or master’s degree in Design, Humanities, Systems engineering or related fields (or equivalent work experience).
3+ years of professional experience designing responsive web and/or native mobile software applications.
Ability to communicate concepts, ideas and strategies using rapid visual design techniques.
Ability to work within the constraints of a Design System with flexibility, and a desire to push existing standards to the next level by contributing back to our Design System library.
A positive and resilient personality with a growth mentality. You must be able to embrace feedback and have a desire for continuous improvement.
A demonstrable history of applying design thinking tenets and user centered design principles to design problems.
A portfolio of work (professional and/or personal) which presents the story of projects you have worked on, your role, and examples of your problem-solving methods from low-fidelity sketches to detailed designs.
We are looking for a fast learner who has an appetite to uncover what’s behind both, simple and complex financial solutions.
Expertise in the use of digital design and prototyping tools such as Figma, Sketch and/or Adobe Creative Suite, Invision, Axure, Proto.io, etc.
Expert understanding of Human-centred Design practices, including Design thinking methodologies, research, and user testing protocols, as well as Agile frameworks.
Ability to plot and map a user journey from product discovery through enrollment, down multiple engagement routes and through to journey completion.
A high level of technical acuity with a thorough understanding of front-end technologies and will factor it into your work limitations and constraints knowing when to push boundaries.
Studies and/or experience in complementary fields to Product Design, like visual design, animation, research, data analysis, applied arts, writing and communications, etc.
Experience or background in FinTechs or other financial related product fields.
What’s in it for you?
We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!
We provide you with the tools and technology needed to create meaningful customer experiences
You’ll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
Dress codes don’t apply here: being comfortable does
Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment
Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more!
Free shuttle service to and from Union Station, onsite subsidized cafeteria with a chef, and an onsite fitness center *
#vancouverhub
- Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19.
Location(s): Canada : British Columbia : Vancouver
Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
