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About Us
Sea to Sky is a leading Managed Service Provider based in Vancouver, working with a cross section of businesses, municipalities and communities across British Columbia.
Due to growth, we are adding junior IT support technicians who are looking to gain a high level of exposure on a broad variety of tasks and projects.
We are a small team of fantastic people, providing the best IT support possible to the best customers in the city and beyond. We work hard, we have fun, and we’re growing – so we want to meet you!
The Role
You’ll be providing front-line support to customers, helping get them back to doing what they need to do, as fast as possible. This means taking support tickets via phone and e-mail, and dealing directly with our customers on an ongoing basis. There is also the opportunity for growth and development into client facing activities.
You’ll be doing lots of deployments – 95% Windows with some Mac support – getting new equipment prepped and out the door, and set up to make someone’s day better!
You’ll be working with the rest of the technical team to resolve various issues, assisting on projects, and putting out fires.
This is an in-office position in Vancouver – sorry telecommuters, this one’s not for you! Our team typically works Monday to Friday with flexible start times.
Requirements:
- BCIT NASP diploma, or equivalent degree or experience
- Exceptional desktop support and troubleshooting skills – Windows OS
- Basic network concepts and understanding (DHCP, DNS, etc)
- Experience working with ticketing systems and maintaining clear and concise documentation of all incidents.
- Basic Windows Server skillset
- Understanding of backup and disaster recovery, virtualization, network architecture
- Clean driving record and valid Class 5 BC driver’s license required
Technical Skills – Nice to Have:
- Office 365 experience
- Active Directory experience
- Virtualization experience
- RMM/PSA experience
Why work with us?
At Sea to Sky, we firmly believe our employees are our biggest asset. We value contribution and want to ensure a real work-life balance. We’re also a certified Living Wage BC employer – meaning every Sea to Sky employee is paid at least a minimum salary that allows them to support a family.
Some of the perks of working here include:
- An internal peer recognition program – award your colleagues for work well done, and be rewarded in return!
- Vacation time + sick days
- Full medical and dental benefits, including 100% prescription drug coverage
- RRSP contribution matching
- Team lunch every Friday – a constant mix of different restaurants
- An iPhone for business & personal use
- Casual dress code + optional branded shirts/jackets supplied
- Fully stocked beer fridge with local craft brews, plus a keg on tap in our office bar
- Kitchen stocked with premium coffee, premium espresso machine, pop, and a variety of snacks
- Your choice of cake on your birthday!
- Reimbursement for training and certification courses taken
- Paid employee referral bonuses
- And more!
